Aviation - Trip Support Specialist

wfscorp

United States

Remote

USD 26,000 - 32,000

Full time

3 days ago

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Job summary

World Fuel is seeking a Trip Support Specialist I to coordinate international and domestic flight operations from Webster, TX. The role combines aviation operations, customer service, logistics, and real-time problem solving in a fast-paced environment.

You will manage permits, slots, hotel and transport for crews, track trips, and provide updates across time zones. A bachelor’s in aviation and 0–2 years’ experience are preferred; strong communication and detail orientation are essential.

Qualifications

Bachelor's in Aviation or related field preferred.
0-2 years aviation experience or equivalent education.
Strong customer service and communication skills.
Excellent organizational and time management abilities.
High attention to detail and accuracy; ability to prioritize in a fast-paced environment.
Strong problem-solving and decision-making skills.
Comfortable working independently and with a team.

Responsibilities

Coordinate international and domestic flight operations by arranging ground handling, permits, slots, and parking.
Ensure regulatory compliance, hotel, transport, and customer communications.
Maintain trip records and prepare quotes and operational documents.
Track flight progress and provide real-time updates.
Support flight planning activities such as route analysis and weather briefings.
Deliver proactive customer service and resolve issues quickly.

Skills

Customer service

Communication skills

Organizational skills

Time management

Problem-solving

Team collaboration

Education

Bachelor's degree in Aviation

Tools

PPS8

Air Inc.

Navblue

Microsoft Office Suite

Flight planning software

Aviation weather platforms

Aviation operational systems

Job description

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Job Description

Trip Support Specialist I - Aviation

Location: Webster, TX (Remote)

Schedule: 24/7 operation with rotating shifts, including nights, weekends, and holidays

Compensation: $19-$23/hour DOE + bonus potential

Keep Global Aviation Moving

At World Fuel, we support some of the world's most complex and demanding aviation operations. Every day, our team helps commercial, military, and business aviation customers execute missions across the globe by ensuring they have the permits, services, logistics, and operational support required for success.

As a Trip Support Specialist I , you will play a critical role in coordinating international flight operations and serving as a trusted partner to flight crews, operators, and customers worldwide. This is a fast-paced position that combines aviation operations, customer service, logistics, and real-time problem solving.

Whether supporting a business jet crossing multiple countries or assisting military and commercial flight operations, you'll help ensure every trip is executed safely, efficiently, and seamlessly.

What You'll Do

Coordinate Global Flight Operations

Support international and domestic flight operations by arranging and managing:

Airport ground handling services
Landing and overflight permits
Airport slots and aircraft parking
Customs, immigration, and regulatory requirements
Hotel accommodations for flight crews
Ground transportation arrangements
Real-time flight following and operational updates

Deliver Outstanding Customer Service

Serve as a primary point of contact for assigned customers

Build strong relationships through proactive communication and operational expertise

Respond quickly to schedule changes, operational challenges, and customer requests

Ensure trips are executed accurately and efficiently from planning through completion

Provide solutions in time-sensitive situations while maintaining exceptional service standards

Manage Aviation Logistics

Create and maintain trip records within company operating systems

Prepare customer quotations, cost estimates, and operational documentation

Coordinate with airports, government agencies, international vendors, and service providers worldwide

Track trip progress and proactively communicate updates

Ensure accurate operational and billing documentation

Support Flight Planning Activities

Depending on the customer segment supported, responsibilities may include:

Assisting with flight planning and route analysis
Monitoring weather conditions and operational impacts
Providing weather briefing support
Utilizing flight planning platforms and aviation operational tools
Communicating route, permit, and operational requirements to customers and crews

What We're Looking For

Required Qualifications

Bachelor's degree in Aviation, Aeronautics, Aviation Management, or a related field preferred
0-2 years of aviation industry experience, or equivalent aviation education and training
Strong customer service and communication skills
Excellent organizational and time management abilities
High attention to detail and accuracyAbility to prioritize multiple tasks in a fast-paced environment
Strong problem-solving and decision-making skills
Comfortable working independently and collaboratively within a team environment

Preferred Experience