Aviation Tech Support Specialist – SATCOM & Flight Systems

Gogo; Palm Bay (FL); Hybrid; USD 37,098 - 46,370; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Immediate vesting 401k plan

Paid time off & volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo is seeking a Technical Support Specialist in Florida to address customer inquiries, troubleshoot hardware, software, and networks across satellite, ground, and telephony systems. This role supports OEMs and customers with avionics configurations and training, including VHF, ATG, Inmarsat, Iridium, and ViaSat services.

You will collaborate with product teams, assist in QA, and help maintain network health across international environments.

Qualifications

• Bachelor’s Degree in STEM or equivalent work experience.
• 1–2 years in customer or technical support.
• Shift availability: Mon–Fri 8:00–17:00, potential 14:00–24:00 after training.
• Some off-hours and weekend availability.

Responsibilities

• Provide remote and onsite technical support to OEMs and customers for avionics configurations and troubleshooting.
• Give technical guidance on all Gogo products and services, including flight deck and cabin communications systems (VHF, ATG, Inmarsat, Iridium, ViaSat).
• Support OEMs and customers in avionics training, satellite connectivity networks, and equipment compatibility.
• Work with satellite operators to document and resolve issues, identify trends, and monitor network health.
• Assist in development and testing of Gogo products by performing QA activities and working with product managers.
• Participate in planning and design discussions with product managers and developers.
• Build and test configurations for hardware products in the test lab.

Skills

IP routers

Satellite networks

Air-to-ground

Aviation industry

Customer service

Time management

Interpersonal skills

Decision making

International experience

Education

Bachelor’s Degree in STEM

Tools

CRM systems

Microsoft Office

Job description

Gogo is seeking a Technical Support Specialist in Florida to address customer inquiries, troubleshoot hardware, software, and networks across satellite, ground, and telephony systems. This role supports OEMs and customers with avionics configurations and training, including VHF, ATG, Inmarsat, Iridium, and ViaSat services.

You will collaborate with product teams, assist in QA, and help maintain network health across international environments.