Senior Aviation Connectivity Field Engineer

Gogo; United States; Hybrid; USD 96.000 - 120.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

401(k) plan

Paid time off

Volunteer time off

Employee Stock Purchase Plan

Zusammenfassung

Gogo is seeking a Senior Field Support Engineer for aviation connectivity systems, responsible for delivering high-quality technical support and customer service. The ideal candidate should have a Bachelor's degree in a related field and at least 5 years of experience in the aviation industry, with a strong background in technical troubleshooting and networking.

Compensation is competitive, with a salary range of $96,000 to $120,000 annually, along with medical, dental, vision benefits, and a 401(k) plan.

Qualifikationen

• 5+ years of experience in the aviation industry.
• 4+ years of product support experience in satellite communication or related technical discipline.
• Must be willing to relocate close to a major airport for on-wing support.

Aufgaben

• Provide telephone, remote, and onsite technical support to customers.
• Troubleshoot complex technical issues involving connectivity and network performance.
• Conduct training for customers and dealers on system usage.

Kenntnisse

Networking knowledge

Customer service skills

Technical troubleshooting

Satellite communication systems

Experience with IP-based systems

Ausbildung

Bachelor's degree in Electrical Engineering, Avionics, Aviation or related field

Tools

Microsoft Office Suite

CRM systems like Salesforce

Jobbeschreibung

Gogo is seeking a Senior Field Support Engineer for aviation connectivity systems, responsible for delivering high-quality technical support and customer service. The ideal candidate should have a Bachelor's degree in a related field and at least 5 years of experience in the aviation industry, with a strong background in technical troubleshooting and networking.

Compensation is competitive, with a salary range of $96,000 to $120,000 annually, along with medical, dental, vision benefits, and a 401(k) plan.