Senior Aviation Connectivity Field Engineer (Remote)

Gogo; Pennsylvania; Hybrid; USD 96,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits including medical, dental, and vision coverage

Immediate vesting 401k plan

Employee Stock Purchase Plan

Job summary

Gogo is seeking a Senior Field Service Engineer, Aviation for remote support, focusing on technical troubleshooting and customer service in aviation satellite communications. The role involves supporting post-installation issues, providing onsite and remote technical assistance, and conducting training for dealers and customers.

Qualifications include a Bachelor's degree, 5+ years in the aviation industry, and strong troubleshooting skills. Competitive benefits include health coverage, a 401k plan, and a bonus program.

Qualifications

• 5+ years of experience in the aviation industry.
• 4+ years of product support experience preferred.
• Must be located near a major airport in Pennsylvania or New Jersey.

Responsibilities

• Provide telephone, remote, and onsite technical support to customers.
• Troubleshoot complex technical issues.
• Conduct training for customers and dealers.

Skills

Deep understanding of networking

Hands-on experience with IP-based systems

Excellent customer service

Education

Bachelor's degree in Electrical Engineering, Avionics, Aviation or a related technical field

Tools

Diagnostic tools

RF or network diagnostic equipment

Job description

Gogo is seeking a Senior Field Service Engineer, Aviation for remote support, focusing on technical troubleshooting and customer service in aviation satellite communications. The role involves supporting post-installation issues, providing onsite and remote technical assistance, and conducting training for dealers and customers.

Qualifications include a Bachelor's degree, 5+ years in the aviation industry, and strong troubleshooting skills. Competitive benefits include health coverage, a 401k plan, and a bonus program.