Aviation Station Training Lead: Customer Service & Safety

Trego-Dugan Aviation Inc; Morrisville (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

Trego-Dugan Aviation Inc. is seeking a dedicated Airline Station Training Instructor in Morrisville, NC.

The role focuses on conducting initial and recurrent training for above-wing operations, emphasizing customer service procedures, safety, security, and regulatory compliance at the station. You will work across all above-wing operations, ensuring training records are maintained and programs are continuously improved to meet airline and FAA standards.

Qualifications

• Must pass a ten-year background check
• Must complete a pre-employment drug screening
• Must be legally authorized to work in the United States under the IRCA of 1986

Responsibilities

• Facilitate initial and recurrent customer service training for all above-wing operational functions within the station.
• Evaluate and oversee customer service procedures to ensure safety, regulatory compliance, and operational standards are maintained.
• Create, maintain, and manage training records in accordance with company, airline, and FAA regulations.
• Conduct training on HazMat recognition, security procedures, ACAA compliance, and other regulatory requirements.
• Train employees on airline-specific policies and procedures related to customer service and station operations.
• Support the Training Department in achieving operational and corporate goals.
• Assist in the development and improvement of training programs and overall service delivery.
• Provide operational support to station leadership during periods when training classes are not in session.

Job description

Trego-Dugan Aviation Inc. is seeking a dedicated Airline Station Training Instructor in Morrisville, NC.

The role focuses on conducting initial and recurrent training for above-wing operations, emphasizing customer service procedures, safety, security, and regulatory compliance at the station. You will work across all above-wing operations, ensuring training records are maintained and programs are continuously improved to meet airline and FAA standards.