Airline Station Training Pro: Customer Service & Safety

Trego Dugan Aviation Of Grand Island Inc; Morrisville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Trego Dugan Aviation Of Grand Island Inc. in Morrisville, NC is seeking an Airline Station Training Instructor to conduct initial and recurrent customer service training for above-wing operations at the station.

The role emphasizes safety, regulatory compliance, and documented training records. The position requires facilitating programs on HazMat, security procedures, and ACAA compliance, with support across training initiatives and station operations.

Qualifications

• Must communicate effectively, both verbally and in writing.
• Willingness to work flexible schedules, including nights, weekends, and holidays.
• Able to maintain professionalism under pressure and adapt to a dynamic environment.
• Strong commitment to safety and regulatory compliance.

Responsibilities

• Facilitate initial and recurrent customer service training for above-wing operations.
• Evaluate and oversee customer service procedures for safety and regulatory compliance.
• Create, maintain, and manage training records in accordance with company, airline, and FAA regulations.
• Conduct training on Hazardous Materials (HazMat) recognition, security procedures, and ACAA compliance.
• Train employees on airline-specific policies and procedures related to customer service and station operations.
• Support the Training Department in achieving operational and corporate goals.
• Assist in the development and improvement of training programs and overall service delivery.
• Provide operational support to station leadership during periods when training classes are not in session.
• Communicate effectively with trainees, team members, and management.
• Support station operations, training initiatives, and special projects as assigned.
• Perform additional duties as assigned by the Station Manager.
• Must successfully pass a ten (10) year background check.
• Must successfully complete a pre-employment drug screening.
• Must be legally authorized to work in the United States in accordance with the Immigration Reform and Control Act of 1986.

Skills

Communication skills

Flexible schedule

Attention to detail

Independent work

Job description

Trego Dugan Aviation Of Grand Island Inc. in Morrisville, NC is seeking an Airline Station Training Instructor to conduct initial and recurrent customer service training for above-wing operations at the station.

The role emphasizes safety, regulatory compliance, and documented training records. The position requires facilitating programs on HazMat, security procedures, and ACAA compliance, with support across training initiatives and station operations.