Aviation Services Representative 1 (Wed - Sat 7am - 6pm)

Garmin Ltd.; Olathe (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Garmin Ltd. in the United States is seeking a full-time Aviation Services Representative 1 at its U.S. headquarters in the Greater Kansas City area.

You will provide basic technical customer support for Garmin's Aviation Services products, including answering phone calls, emails, chats and web posts in a timely manner and escalating issues for resolution when needed. You will develop working knowledge of Air Services tools such as Garmin Pilot, Aviation Database Manager, and FltPlan Go, assist

Qualifications

• High School Diploma or GED is required.
• Demonstrated interest in Garmin products and product knowledge.
• Demonstrated customer service knowledge.
• Proficient verbal, written and interpersonal communication skills.
• Professionalism, teamwork and a positive attitude.
• Excellent time management and follow-up skills.
• Reliable attendance and punctuality.
• Ability to navigate multiple screens on a computer.

Responsibilities

• Resolve basic customer inquiries and requests via phone, email, chat and social media.
• Assist customers in selecting aviation services and processing subscriptions including payments, auto-renewals and refunds.
• Provide a positive customer experience and build confidence in Garmin support.
• Develop knowledge of Garmin Pilot, Aviation Database Manager and FltPlan Go.
• Access resources and databases, escalate field issues for resolution.
• Monitor client/server alarms and assist teammates as needed.
• Refer to FAQs for common questions and guidance.

Skills

Customer service

Verbal communication

Written communication

Team player

Time management

Basic computer skills

Education

High School Diploma

Job description

Overview

We are seeking a full-time Aviation Services Representative 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for providing basic technical customer support for Garmin's Aviation Services products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Essential Functions

• Resolve basic customer inquiries and requests regarding Garmin products and services via phone calls, email inquiries, chats, and social media/web formats
• Work with customers to determine which aviation service(s) will work best for their individual needs and assist with the purchasing process of subscriptions including taking payment information, investigating auto-renewal issues and refunds
• Display strong customer service skills to ensure a positive customer experience that fosters confidence in the company and reflects the quality of the support services provided
• Develop working knowledge of application support for Air Services products including Garmin Pilot, Garmin Aviation Database Manager, and FltPlan Go
• Develop working knowledge and location of resources, systems and databases
• Receive and elevate field-related issues to drive product improvements and facilitate timely resolution of emerging concerns
• Monitor alarms for all clients and servers to ensure website(s) and applications are performing as desired; assist other associates with this responsibility
• Consult frequently asked question topics for commonly encountered questions

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service knowledge
• Proficient verbal, written and interpersonal communication skills
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English
• Pilot Rating

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits