Aviation Services Representative 1

Garmin Ltd.; Olathe (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Garmin Benefits

Job summary

Garmin Ltd. in the Kansas City area seeks a full-time Aviation Services Representative 1 to provide basic technical customer support for Aviation Services products, including Garmin Pilot, Aviation Database Manager, and FltPlan Go.

You will answer calls, emails, chats and posts, escalate issues, document interactions and follow up when needed. Key duties include resolving inquiries, helping customers choose aviation services, processing subscriptions and payments, and maintaining knowledge of

Qualifications

• High School Diploma or GED required.
• Demonstrated interest in aviation products.
• Strong customer-service experience.
• Excellent verbal and written communication skills.
• Professionalism, teamwork and reliability.

Responsibilities

• Answer customer inquiries via phone, email, chat and social posts.
• Assist with subscriptions, payments, auto-renewals and refunds.
• Escalate issues for resolution and follow up.
• Develop working knowledge of Garmin aviation products and databases.
• Document knowledge and follow-up actions for customers.

Skills

Customer service

Verbal & written comms

Time management

Teamwork

Multitasking

Attention to detail

Reliability

Problem analysis

Education

High School Diploma or GED

Pilot Rating

Tools

Garmin Pilot

Aviation Database Manager

FltPlan Go

Job description

Overview

We are seeking a full-time Aviation Services Representative 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for providing basic technical customer support for Garmin's Aviation Services products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Essential Functions

• Resolve basic customer inquiries and requests regarding Garmin products and services via phone calls, email inquiries, chats, and social media/web formats
• Work with customers to determine which aviation service(s) will work best for their individual needs and assist with the purchasing process of subscriptions including taking payment information, investigating auto-renewal issues and refunds
• Display strong customer service skills to ensure a positive customer experience that fosters confidence in the company and reflects the quality of the support services provided
• Develop working knowledge of application support for Air Services products including Garmin Pilot, Garmin Aviation Database Manager, and FltPlan Go
• Develop working knowledge and location of resources, systems and databases
• Receive and elevate field-related issues to drive product improvements and facilitate timely resolution of emerging concerns
• Monitor alarms for all clients and servers to ensure website(s) and applications are performing as desired; assist other associates with this responsibility
• Consult frequently asked question topics for commonly encountered questions

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service knowledge
• Proficient verbal, written and interpersonal communication skills
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English
• Pilot Rating

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits