Aviation Field Service Engineer 2

Garmin; Salem (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

Garmin is seeking a full-time Aviation Field Service Engineer 2 to support avionics products at customer sites in the Salem, OR area or Greater Kansas City area. You will provide expert technical support, act as SME for Garmin avionics, mentor others, and coordinate warranty services while traveling to installations and industry events.

The role requires strong communication skills, broad avionics knowledge, and the ability to operate in a fast-paced, customer-facing environment.

Qualifications

• Must have strong verbal, written and interpersonal communication skills.
• Broad knowledge of aircraft systems and avionic sub-systems.
• Proficiency with PCs and Microsoft Office; ability to troubleshoot avionics at LRU level.

Responsibilities

• Provide on-site avionics support at customer facilities.
• Coordinate warranty service and exchange out-of-box units as needed.
• Act as SME for Garmin avionic products and liaise between Engineering and customers/distributors.
• Travel to customer sites and industry events; support 24/7 rotation coverage.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Problem solving

Detail oriented

Team oriented

Organized

Multitasking

Self-starter

Education

Associate's degree or equivalent military/trade school

Tools

Microsoft Office

LRU troubleshooting

Job description

Overview

We are seeking a full-time Aviation Field Service Engineer 2 at Garmin's U.S. headquarters in the Greater Kansas City area or in our Salem, OR office. In this role, you will be responsible for utilizing extensive knowledge of the specifications, capabilities, and operation of Garmin avionics products, and providing technical support on Garmin products to customers and distributors.

Essential Functions

• Assist in the mentoring/coaching of new and less-experienced department associates
• Answer customer and installer technical inquiries regarding Garmin products via telephone, letter, fax, and e-mail
• Travel to customers’ facilities to provide on-site support of avionics installations and troubleshooting as required
• Arrange for return for factory repair of customer equipment and arrange for exchange of out-of-box failures of Garmin equipment
• Act as liaison between customer and associates of other departments within Garmin and monitor, document, and report failure trends in Garmin equipment
• Identify/recommend improvements in Garmin products, documentation, and procedures
• Review special circumstances and authorize warranty service when deemed appropriate
• Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
• Provide advanced level of support to fellow associates/Garmin customers by serving as the SME (Subject Matter Expert) for one of more Garmin avionic products
• Serve as a point of contact and liaise between Engineering and the customer, distributor, or FSE in support of any products with SME responsibilities
• Able to travel, coordinate, and represent Garmin at industry and professional meetings, trade shows and conferences
• Ability to be on a rotation for 24/7 aviation technical support coverage
• Assist Senior FSE with mentoring/coaching of less experienced Field Service Engineers

Basic Qualifications

• Associate’s Degree or equivalent military/trade school OR a minimum of 4 years relevant experience
• Must have served as a Garmin Field Service Engineer 1 for 2 years OR must have a minimum of 2 years experience with providing field service support
• Must possess a minimum of 4 years experience in avionics installation and troubleshooting
• Demonstrated a high level of strong/effective verbal, written and interpersonal communication skills to work across functional and organizational lines
• Must demonstrate a superior customer-oriented attitude
• Must demonstrate broad knowledge of aircraft systems and avionic sub-systems
• Must possess proficiency using personal computers and Microsoft Office
• Must possess the ability to LRU level troubleshoot and repair various avionic systems
• Must be positive, detail oriented, organized, team oriented and a driven problem solver with proven success in solving difficult problems, multi-tasker, and self-starter with the ability to prioritize and work proactively in a fast paced, deadline-driven environment

Desired Qualifications

• Previous avionics experience in an aircraft maintenance facility and/or an aircraft manufacturing environment
• Pilot’s License
• Experience troubleshooting and installing Garmin avionics systems

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits.