Aviation Field Service Engineer 1

Garmin Ltd.; Olathe (KS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Benefits program

Job summary

Garmin Ltd. is seeking a full-time Aviation Field Service Engineer 1 at their U.S. headquarters in the Greater Kansas City area. This role entails becoming proficient in Garmin avionic products and providing technical support to customers and distributors.

The ideal candidate will have a strong customer-oriented attitude and a minimum of 2 years of experience in avionics or electronics. Responsibilities include answering technical inquiries and managing warranty services, contributing to the advancement of Garmin's avionic systems.

Qualifications

• Minimum of 2 years experience in electronics or avionics installation and troubleshooting.
• Ability to troubleshoot and repair various avionic systems at the LRU level.
• Demonstrated strong interpersonal communication skills.

Responsibilities

• Answer customer technical inquiries regarding Garmin products.
• Arrange for warranty repairs and replacements of Garmin equipment.
• Document and report failure trends in Garmin equipment.

Skills

Effective communication skills

Customer-oriented attitude

Knowledge of aircraft systems

Proficiency in Microsoft Office

Troubleshooting avionics systems

Detail-oriented problem-solving

Education

Associate's Degree or equivalent military/trade school

Job description

Overview

We are seeking a full-time Aviation Field Service Engineer 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for becoming highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products and providing technical support on Garmin products to customers and distributors.

Essential Functions

• Answer customer and installer technical inquiries regarding Garmin products via telephone, letter, fax, and e-mail
• Arrange for return for factory repair of customer equipment and arrange for exchange of out-of-box failures of Garmin equipment
• Act as liaison between customer and associates of other departments within Garmin
• Monitor, document, and report failure trends in Garmin equipment and identify/recommend improvements in Garmin products, documentation, and procedures
• Review special circumstances and authorize warranty service when deemed appropriate
• Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
• Ability to be on a rotation for 24/7aviation technical support coverage

Basic Qualifications

• Associate’s Degree or equivalent military/trade school OR a minimum of 4 years relevant experience
• Must possess a minimum of 2 years experience in electronics or avionics installation and troubleshooting
• Demonstrated strong and effective verbal, written, and interpersonal communication skills to work across functional and organizational lines
• Must demonstrate a superior customer-oriented attitude
• Must demonstrate broad knowledge of aircraft systems and avionic sub-systems
• Must possess proficiency using personal computers and Microsoft Office
• Must possess the ability to LRU level troubleshoot and repair various avionic systems
• Must be positive, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and be proactive in a fast paced, deadline-driven environment

Desired Qualifications

• Previous avionics experience in an aircraft maintenance facility and/or an aircraft manufacturing environment
• Pilot’s License
• Experience troubleshooting and installing Garmin avionics systems

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits