Aviation Parts Support & Sales Specialist

TLD; Windsor (CT); On-site; USD 40,000 - 56,000; Full time

Job summary

TLD is the largest global manufacturer of Ground Support Equipment and is seeking a Customer Care Representative to support spare parts customers. You will greet customers, locate parts, explain functions, provide price and availability, and secure sales.

The role emphasizes timely communication, quotes via SPQ, ERP order processing, and collaboration with the Spare Parts Hubs Manager to stock parts regionally.

Responsibilities

• Manage customers under your responsibility for spare parts as delegated by the Spare Parts Hubs Manager.
• Communicate with your customer; answer their request in a timely fashion, and contact them to promote our products.
• Process customer request for quotes through our quotation module called SPQ, from a variety of sources including, but not limited to email and telephone.
• Be able to provide technical support for parts search, involve our technical team for help if needed, and always keep our customers up to date of the progress until we have a solution for them.
• Process orders in our ERP system and organize shipments in accordance with TLD’s policies and procedures. Keep your customers up to date of the status of their order until delivered and troubleshooting.
• Understanding the market demand and assist our purchasing team, as well as your spare part manager to advice parts to be stocked in our region.
• Exercise discretion on the prioritization and execution of daily tasks and projects in order to perform required work on‑time and to satisfactory quality.
• Be a team player; get support from your colleagues based on their specialty and help them at the best of your ability. Be multitask and flexible for the benefit of our customers. Do not let pressure or personal feeling go in between with your work & duty. Communication is a key of success.

Job description

TLD is the largest global manufacturer of Ground Support Equipment and is seeking a Customer Care Representative to support spare parts customers. You will greet customers, locate parts, explain functions, provide price and availability, and secure sales.

The role emphasizes timely communication, quotes via SPQ, ERP order processing, and collaboration with the Spare Parts Hubs Manager to stock parts regionally.