Aviation Operations Agent — On-Time Flights & Service

swa; St. Louis (MO); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Fly for free for you and eligible •

Company 401(k) with dollar-for-dollar

Profit-sharing potential

Health insurance for you and depend...

Health plan options from day 1

Job summary

Southwest Airlines is seeking an Operations Agent to help flights take off safely and on time. You’ll assist customers boarding, verify flight details, and liaise with Ramp, Operations, and Provisioning teams to keep operations smooth.

In this role, you’ll be part of our Ground Operations, ensure timely departures, and contribute to a caring customer experience while supporting crews with what they need. Training and a dynamic shift environment are part of the job.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
• Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same
• Handles Station AMS and radio communications traffic as needed
• Coordinates loading and unloading of aircraft by monitoring ramp activities
• Answers station operations' telephones
• Advises Gate Agents when boarding will begin
• Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew
• Arranges for f

Job description

Southwest Airlines is seeking an Operations Agent to help flights take off safely and on time. You’ll assist customers boarding, verify flight details, and liaise with Ramp, Operations, and Provisioning teams to keep operations smooth.

In this role, you’ll be part of our Ground Operations, ensure timely departures, and contribute to a caring customer experience while supporting crews with what they need. Training and a dynamic shift environment are part of the job.