Aviation Model Manager: Customer Support & Reliability

Gulfstream Aerospace Corporation; Savannah, Northern (GA, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Gulfstream Aerospace Corporation in Savannah, GA seeks a Model Manager for Customer Support to positively influence engineering projects and programs ensuring customer satisfaction. You will oversee CS requirements and coordinate with Technical Operations, Service Center, Maintainability, and Procurement for fleet reliability.

The role emphasizes strong leadership, aviation systems knowledge, and the ability to translate complex requirements into sustainable processes across Gulfstream

Qualifications

• Bachelor's Degree in Management, Aviation Maintenance, or Engineering Tech required or equivalent experience.
• 10 years of related aircraft maintenance and operations experience.
• 3 years maintenance and operations experience with Gulfstream aircraft models (GV/G550/G450, GIV, GII/GIII, G100, G200).
• A&P (FAA Airframe and Powerplant) license preferred.

Responsibilities

• Promote and support sharing of critical information across Technical Operations, Production Engineering, Service Engineering, Suppliers, and Management to drive improvements.
• Participate in the Reliability Improvement Board (RIB) and provide input on manufacturing decisions.
• Provide aircraft model status and issues at weekly EIS meetings for CS.
• Develop integrated plans and milestones for assigned aircraft model; track critical tasks.
• Coordinate resources for CS areas to achieve overall customer satisfaction.
• Interface with Service Centers and Flight Test to trend reliability issues across the model.
• Review engineering plans to ensure maintainability and accessibility for customers.
• Perform other duties as assigned.
• Understand and communicate technical issues to leadership and customers.

Skills

Aircraft interior systems

Cross-functional collaboration

AOG support monitoring

Customer support improvement

Technical data analysis

Aircraft systems knowledge

Communication skills

Education

Bachelors degree in aviation/engineering

A&P license preferred

Tools

Power BI

AMM

IPC

Drawings

Job description

Gulfstream Aerospace Corporation in Savannah, GA seeks a Model Manager for Customer Support to positively influence engineering projects and programs ensuring customer satisfaction. You will oversee CS requirements and coordinate with Technical Operations, Service Center, Maintainability, and Procurement for fleet reliability.

The role emphasizes strong leadership, aviation systems knowledge, and the ability to translate complex requirements into sustainable processes across Gulfstream