Aviation Guest Experience Specialist

ACI Jet, Inc.; Santa Ana (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

ACI Jet, Inc. in Santa Ana, CA is seeking a Hospitality and Experience Specialist (Customer Service Representative) to deliver exceptional service to our FBO clients and support relationships with employees, vendors, and guests.

You will coordinate client services, manage reservations, dispatch requests, and maintain client data in reservation platforms while helping keep facilities clean and organized. Strong communication and multitasking in a fast-paced aviation environment are required.

Qualifications

• Must have a high school diploma or equivalent.
• Must have a valid driver’s license.
• Must be able to multitask in a high-speed environment.
• Must be able to read, write, and speak English.

Responsibilities

• Coordinate with ACI Jet personnel to achieve FBO goals.
• Ensure clients receive exceptional service and manage expectations.
• Assist client services such as rental car and hotel reservations, fuel, hangar space, and other services; dispatch via radio.

Skills

Verbal communication

Written communication

Teamwork

Multitasking

Attention to detail

Customer service

Scheduling

Education

High school diploma or equivalent

Tools

Google

MS Office Suite

Internet

Job description

ACI Jet, Inc. in Santa Ana, CA is seeking a Hospitality and Experience Specialist (Customer Service Representative) to deliver exceptional service to our FBO clients and support relationships with employees, vendors, and guests.

You will coordinate client services, manage reservations, dispatch requests, and maintain client data in reservation platforms while helping keep facilities clean and organized. Strong communication and multitasking in a fast-paced aviation environment are required.