Aviation Ground Ops Account Manager

All Aviation Jobs; Palm Springs (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

Alliance Ground International (AGI) is a leading ground handler serving 100+ airlines across the U.S. and Canada.

The Account Manager will oversee ground operations, coordinating with customers, service providers and regulators to ensure safety, compliance and service excellence. Responsibilities include audits, developing training materials, ensuring proper training for staff, managing KPI reporting, and resolving issues with stakeholders to maintain high operational standards.

Qualifications

• Ground handling management experience preferred.
• Excellent English verbal and written communication.
• Ability to lift 50-70 lbs and work under pressure.
• Strong conflict resolution and multitasking abilities.

Responsibilities

• Coordinate with personnel, customers, service providers and regulators to ensure regulatory compliance and customer satisfaction in all ground operations.
• Conduct periodic audits on all company ground operations.
• Develop and maintain training materials, directives, reports, forms, memos, and manuals; ensure proper training of staff.

Skills

People management

Planning & organization

Customer focus

Analytical skills

Communication skills

Multitasking

Education

Associates degree or equivalent experience

Tools

Microsoft Office

Job description

Alliance Ground International (AGI) is a leading ground handler serving 100+ airlines across the U.S. and Canada.

The Account Manager will oversee ground operations, coordinating with customers, service providers and regulators to ensure safety, compliance and service excellence. Responsibilities include audits, developing training materials, ensuring proper training for staff, managing KPI reporting, and resolving issues with stakeholders to maintain high operational standards.