Aviation Front Desk Lead & Customer Service Coach

Vantage RIL LLC; Rifle (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA with company match

Short-Term Disability and Basic Life &

Job summary

Vantage Aviation is seeking a Customer Service Representative Lead to oversee front desk operations at our FBOs, delivering exceptional service to aviation customers. This role serves as the shift leader for Customer Service Representatives and acts as the main point of contact for customers, pilots, and team members.

The CSR Lead will lead by example, support daily operations, assist with training and mentoring, and maintain a professional, organized, and customer-focused environment in a

Qualifications

• Proven leadership, lead, or supervisory experience.
• Strong verbal and written communication skills.
• Ability to multitask effectively in a fast-paced environment.
• Ability to maintain professionalism and composure during high-volume operations.
• Ability to comprehend and perform basic math functions.
• Proficiency with computers, point-of-sale systems, and radio communications.
• Willingness to work evenings, weekends, and holidays as required.
• Ability to pass a background check and drug screen.

Responsibilities

• Lead and oversee front desk operations during assigned shifts, ensuring efficient workflow and excellent customer service
• Serve as the primary point of contact for Customer Service Representatives during daily operations
• Greet and welcome all customers to Vantage Aviation, providing professional service and assistance
• Support and mentor CSR team members by providing guidance, training, and operational support
• Coordinate closely with pilots, line service personnel, and other team members to meet or exceed customer expectations
• Accurately receive, dispatch, and process customer purchases and fuel transactions
• Assist with coordinating transportation, lodging, catering, baggage handling, and other customer requests
• Maintain a working knowledge of facility operations, available services, and the surrounding area
• Monitor lobby and customer-facing areas to ensure cleanliness, organization, and compliance with Vantage standards and perform snow removal as needed
• Replenish supplies and guest amenities as needed throughout the facility
• Utilize computers, radios, point-of-sale systems, and other operational tools as part of daily responsibilities
• Assist management with shift communication, operational issue resolution, and escalation handling when needed
• Promote a positive team environment focused on safety, professionalism, and customer satisfaction
• Perform other duties as assigned

Skills

Leadership

Communication

Multitasking

Professionalism

Math skills

Computers

POS systems

Radio communications

Background check

Education

Some college education preferred

Tools

POS systems

Computers

Radio communications

Job description

Vantage Aviation is seeking a Customer Service Representative Lead to oversee front desk operations at our FBOs, delivering exceptional service to aviation customers. This role serves as the shift leader for Customer Service Representatives and acts as the main point of contact for customers, pilots, and team members.

The CSR Lead will lead by example, support daily operations, assist with training and mentoring, and maintain a professional, organized, and customer-focused environment in a