Aviation Front Desk Customer Service Representative - Full Time

Atlantic Aviation; Orlando (FL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

None

Job summary

Atlantic Aviation at MCO in Orlando, FL seeks a Front Desk Customer Service Representative to greet clients, handle reservations, and process transactions. You’ll interact with corporate flight departments and high-profile clients in a fast-paced aviation environment.

The role requires a high school diploma or GED, 18+ years, a valid driver's license, and strong customer service skills. Overtime, weekends, holidays, and on-call shifts are possible.

Qualifications

• Experience in customer service or hospitality settings.
• Ability to perform basic math calculations.
• Capable of working in a fast-paced environment and handling multiple tasks.

Responsibilities

• Provide professional service to customers as the first point of contact.
• Assist with hotel and catering reservations for inbound and outbound aircraft.
• Process customer purchases and fuel transactions.
• Coordinate with line service personnel and pilots to meet customer needs.
• Occasionally travel to support other Atlantic locations as required.

Skills

Customer service/hospitality

Basic math

Driver's license

Education

High school diploma or GED

Job description

Why You'll Love This Aviation Front Desk Customer Service Representative Job

Did you ever want to work in aviation but didn't know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service Representative position with Atlantic Aviation at MCO in Orlando, FL may be perfect for you!

Pay: $17.50 / hour

Schedule: Requires availability for any/all shifts including overtime, weekends, holidays, and on-call duty

In this position, you will be the first point of contact for clientele arriving at the facility. You will get the opportunity to interact with many large corporations’ flight departments and high-profile clients! In this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft.

Responsibilities

Front Desk Customer Service Representative Responsibilities

• Provide customers with professional service and assistance
• Making hotel and catering reservations for inbound and outbound aircraft
• Processing customer purchases and fuel transactions
• Work closely with line service personnel and pilots, ensuring all customer service needs are met
• Occasional travel may be required to support another Atlantic location.
• You may be occasionally assigned to another Atlantic location based on geographical proximity as business needs require.

Required Skills

Front Desk Customer Service Representative Qualifications

• Customer service/hospitality experience
• High school diploma or GED certificate
• 18 years of age
• A valid state driver’s license
• Ability to comprehend and perform basic math calculations

We maintain a drug-free workplace and perform pre-employment substance testing.

Front Desk Customer Service Representative Qualifications

• Customer service/hospitality experience
• High school diploma or GED certificate
• 18 years of age
• A valid state driver’s license
• Ability to comprehend and perform basic math calculations

We maintain a drug-free workplace and perform pre-employment substance testing.