Aviation Front Desk Customer Service Representative - Full Time

Atlantic Aviation; South Bend (IN); On-site; USD 22,000 - 23,000; Full time

Job summary

Atlantic Aviation in South Bend, IN is seeking a Front Desk Customer Service Representative to be the first point of contact for clientele arriving at the facility at SBN. The role involves coordinating services for corporate aircraft, cargo and passenger charters, and other general aviation operations.

The position requires a high school diploma or GED, 18 years of age, and a valid state drivers license, with duties including handling cash/fuel transactions and assisting pilots and line staff.

Qualifications

• Customer service/hospitality experience required.
• High school diploma or GED required.
• 18 years of age and valid drivers license required.
• Ability to perform basic math calculations.

Responsibilities

• Provide customers with professional service and assistance.
• Make hotel and catering reservations for inbound and outbound aircraft.
• Process customer purchases and fuel transactions.
• Work closely with line service personnel and pilots to meet customer needs.
• Occasional travel may be required to support another Atlantic location.
• You may be assigned to another Atlantic location based on proximity as business needs require.

Skills

Customer service

Hospitality experience

Math skills

Driver's license

Education

High school diploma or GED

Job description

Why You'll Love This Aviation Front Desk Customer Service Representative Job

Did you ever want to work in aviation but didn't know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service Representative position with Atlantic Aviation at SBN in South Bend, IN may be perfect for you!

Pay: $16.00 - $17.00 / hour

Schedule: Requires availability for any/all shifts including overtime, weekends, holidays, and on-call duty

In this position, you will be the first point of contact for clientele arriving at the facility. You will get the opportunity to interact with many large corporations' flight departments and high-profile clients! In this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft.

Responsibilities

Front Desk Customer Service Representative Responsibilities

• Provide customers with professional service and assistance
• Making hotel and catering reservations for inbound and outbound aircraft
• Processing customer purchases and fuel transactions
• Work closely with line service personnel and pilots, ensuring all customer service needs are met
• Occasional travel may be required to support another Atlantic location.
• You may be occasionally assigned to another Atlantic location based on geographical proximity as business needs require.

Required Skills

Front Desk Customer Service Representative Qualifications

• Customer service/hospitality experience
• High school diploma or GED certificate
• 18 years of age
• A valid state driver's license
• Ability to comprehend and perform basic math calculations

We maintain a drug-free workplace and perform pre-employment substance testing.,

Front Desk Customer Service Representative Qualifications

• Customer service/hospitality experience
• High school diploma or GED certificate
• 18 years of age
• A valid state driver's license
• Ability to comprehend and perform basic math calculations

We maintain a drug-free workplace and perform pre-employment substance testing.