Aviation Dispatch Supervisor I

City of Phoenix; Hyde Park Township (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Aviation Dispatch Supervisor I to oversee operations at one of the busiest airports in the country. This role involves managing a team of dispatchers, ensuring seamless communication, and maintaining compliance with FAA regulations. The ideal candidate will possess strong supervisory skills and a commitment to exceptional customer service. With a comprehensive benefits package and opportunities for professional growth, this position offers a chance to contribute significantly to airport operations while working in a dynamic environment. Join a forward-thinking team dedicated to excellence in aviation management.

Benefits

Traditional Pension

401(a) and 457 Plans

Generous Medical Plans

Wellness Incentive

Tuition Reimbursement

Paid Time Off

Paid Parental Leave

Free Bus/Light Rail Pass

Employer Paid Long-term Disability

Qualifications

• 3+ years of experience as an Aviation Dispatcher with technical proficiency.
• Ability to manage escalated calls and train new recruits.

Responsibilities

• Supervise call-taking and aviation dispatch operations.
• Monitor critical systems and troubleshoot communication equipment.

Skills

Supervisory Practices

Customer Service

FAA Regulations Knowledge

Technical Troubleshooting

Communication Skills

Education

Bachelor's Degree

Associate's Degree

Tools

Radio Systems

Multi-line Phones

Automatic Switchboards

Monitoring Devices

Job description

About This Position

Over 52 million passengers traveled through Phoenix Sky Harbor International Airport in 2024, one of the busiest airports in the country in the nation's 5th largest city. Sky Harbor is the largest of three airports in the Phoenix Airport System (Phoenix Sky Harbor, Deer Valley, and Goodyear airports) which is operated by the City of Phoenix Aviation Department and has an economic impact over $44 billion annually.

The Aviation Dispatch Supervisor I will perform a variety of supervisory and technical assistance functions in support of the Airport Command Center, including overseeing the receiving, documenting, and relaying major communications for the Aviation Department on a shift. This is a 24-hour/7 day per week operation; nights, weekend, shift and holiday work are required.

Essential Functions Include

• Orders equipment and supplies.
• Manages escalated calls and resolves complaints.
• Supervises employees engaged in call-taking and aviation dispatch operations.
• Schedules, assigns, trains, and evaluates the work of assigned Aviation Dispatchers.
• Monitors critical systems and troubleshoots various technical applications and communication equipment.
• Assists in the creation and implementation of initial and recurrent training materials for Aviation Dispatchers.
• Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.
• Reviews and maintains effective knowledge of the Airport Operations Manual, the Aviation Emergency Operations Center, (AEOC) and emergency procedures.
  
  
  

IDEAL CANDIDATE

• Knowledge of FAA Part 139 and TSA regulations.
• Knowledge of supervisory practices and personnel administration.
• Knowledge of the City's procedures, departmental Standard Operating Procedures, Federal Aviation Administration (FAA) safety and security regulations related to airside/landside activities.
• Ability to perform physical inventories of equipment and supplies.
• Ability to communicate orally in the English language with individuals in a face-to-face, one-on-one or group setting, or by telephone.
• Ability to observe, compare, or monitor data, objects, or people's behavior to determine compliance with prescribed operating or safety standards.
  
  
  

SALARY

Pay Range: $26.18 to $40.61 per hour.

Hiring Range: $26.18 to $35.08 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  
  

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Three years of recent, progressively responsible experience as an Aviation Dispatcher with proficiency in using radio systems, multi-line phones, automatic switchboards, paging, monitoring devices and other associated technology.
• Other combinations of experience and education which meet the minimum requirements may be substituted.
• Working conditions:
• You may be required to work irregular hours, second and/or third shifts, weekends, holidays, and evenings.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers.
• For information regarding pre-screening and driving positions, click here .
• The City job description can be found here .
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• One or more years of front line supervisory (or out of class) experience.
• Two or more years of public safety dispatch experience.
• Two or more years of experience in training new recruits.
• Two or more years of high-volume telephonic customer service experience.
• Two or more years of Aviation experience in operations, public safety, or emergency response.
• Post secondary education - associate or bachelor's degree, preferred.
  
  
  

RECRUITMENT DATES

Recruitment closes May 21, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

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REFERENCE

Aviation Dispatch Supv I, JC:24110, ID# 57951, 05/07/2025, USM, GO, Benefits: 007

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.