Aviation Dispatch Specialist - Flight Operations & Coordination

Talentify; Boston (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Menzies Aviation is seeking a Dispatcher in the Boston area to coordinate and disseminate flight information, communicate with crews and customers, and maintain flight schedules. You will interact with pilots, ground handlers, and operations staff to ensure smooth air traffic information flow.

The role requires handling weight and balance, arranging accommodations for delays, and working variable shifts including weekends.

Qualifications

• Possess valid US driver's license with a clean driving record.
• 1+ years of experience as a dispatcher.
• Must be 18 years of age or older.
• Pass pre-employment drug screen and all pre-employment testing.
• Ability to read, write and speak English.
• Must be comfortable lifting 70lbs repetitively.
• Must be comfortable working in all weather conditions.
• Pass FBI background and obtain US Customs Seal.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Must have high school diploma, GED or six months’ experience as an Operations Agent.
• Excellent communication skills required.
• Ability to remain calm and efficient under pressure.
• Competent in handling difficult situations.

Responsibilities

• Distribute incoming air traffic information to pilots/ground handlers.
• Follow up with updated information as received.
• Communicate flight release and fuel load information to appropriate operations.
• Maintain lines of communication with line operations and air carriers via two-way radios.
• Coordinate with billing for services rendered and compile information for each flight and final bill.
• Maintain flight logs and update schedules.
• Make accommodation arrangements when delays occur.
• Handle phone traffic.
• Assist in planning and control of gate assignment.
• Assist with passenger services as required.
• Recommend weight and balance preparation per airline requirements.
• Comply with attendance and tardiness standards.
• Perform other duties as assigned.

Skills

Excellent communication

English proficiency

Calm under pressure

Customer service

Education

High school diploma or GED

Job description

Menzies Aviation is seeking a Dispatcher in the Boston area to coordinate and disseminate flight information, communicate with crews and customers, and maintain flight schedules. You will interact with pilots, ground handlers, and operations staff to ensure smooth air traffic information flow.

The role requires handling weight and balance, arranging accommodations for delays, and working variable shifts including weekends.