Aviation CX Engineer: Proactive Support & Insights

PASSUR Aerospace, Inc.; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

PASSUR Aerospace, Inc. is looking for a Customer Experience Specialist in Orlando, Florida. This role is crucial for managing customer interactions across various channels and enhancing customer satisfaction through effective resolution of issues. Candidates should have at least two years of relevant experience and a Bachelor's Degree.

The ideal candidate will demonstrate exceptional communication skills, a client-centered approach, and familiarity with technical ticket management software. Join a dynamic team committed to operational excellence in the aviation industry.

Qualifications

• Experience as a customer experience specialist, preferably in aviation.
• Ability to communicate effectively with clients and team members.
• Knowledge of customer support processes and tools.

Responsibilities

• Manage customer interactions across various channels.
• Investigate issues and collaborate with technical teams to resolve customer queries.
• Perform data analysis to enhance customer satisfaction.

Skills

Customer experience management

Technical troubleshooting

Communication skills

Time management

Organizational skills

Education

Bachelor's Degree (BA/BS)

Tools

Technical Ticket Management Software

Project Management Software

SQL

Linux/UNIX

MS Office

Job description

PASSUR Aerospace, Inc. is looking for a Customer Experience Specialist in Orlando, Florida. This role is crucial for managing customer interactions across various channels and enhancing customer satisfaction through effective resolution of issues. Candidates should have at least two years of relevant experience and a Bachelor's Degree.

The ideal candidate will demonstrate exceptional communication skills, a client-centered approach, and familiarity with technical ticket management software. Join a dynamic team committed to operational excellence in the aviation industry.