Aviation Customer Technical Lead

Gulfstream; Savannah (GA); On-site; USD 120,000 - 170,000; Full time

Job summary

Gulfstream is seeking a Customer Technical Manager to act as the primary interface for customer interactions during complex support events across Gulfstream aircraft maintenance, operations, and programs affecting customer operations.

You will lead cross‑functional teams, coordinate with TechOps, engineering, and service centers, and drive downtime-prevention initiatives while ensuring clear communication across customer and production organizations.

Qualifications

• Bachelor's Degree in Management, Aviation Maintenance or Engineering Technology (or equivalent).
• 10 years of related aircraft maintenance or operations experience.
• 3 years maintenance or operations experience with specific Gulfstream aircraft model (e.g., GV/G550/G450, GIV, GII/GIII, G100, G200).
• Supervisory or Management experience required.
• A&P (FAA Airframe & Powerplant) license preferred.

Responsibilities

• Resolve customer support issues under guidance of senior leadership.
• Travel to Gulfstream/AWRF facilities or remote locations as project manager to coordinate support for complex events.
• Coordinate with Gulfstream/AWRF facilities for Managed Programs and Reliability Enhancement events.
• Tactical oversight of escalated customer issues, coordinating maintenance projects and service center events, including resources from TechOps, engineering, part sales, FAST, and SC.
• Identify, develop, and implement future‑downtime prevention programs aligned with business priorities.
• Provide coordination and communication across customer support and production areas such as TechOps, FlightOps, Maintainability, Material Services (Spares & GSE), Publications, RSM, Service Center, Reliability, Technical Training, Warranty Administration, etc.
• Lead or participate in special teams, fleet campaigns, regional calls, customer visits, scheduled calls, CAB, clinics, and other customer‑centric forums.
• Act as Regional Customer Support Manager to resolve maintenance, operations, and program issues.
• Administer Customer SAT and/or advocate warranty coverage for escalated events.
• Provide written & verbal responses to all customer organization levels and Gulfstream organization updates.
• Provide remote Technical Operations support when not handling complex AOG events.
• Author, maintain, and edit Customer Technical Manager Standard Operating Procedures.
• Perform other duties as assigned.

Skills

Aviation maintenance

Mechanical systems

Avionics & electrical

Aircraft structures

Project management

Communication

Education

Bachelor's degree

Tools

Databricks

SQL

Power BI

Job description

Gulfstream is seeking a Customer Technical Manager to act as the primary interface for customer interactions during complex support events across Gulfstream aircraft maintenance, operations, and programs affecting customer operations.

You will lead cross‑functional teams, coordinate with TechOps, engineering, and service centers, and drive downtime-prevention initiatives while ensuring clear communication across customer and production organizations.