Aviation Customer Success & Order Specialist

McFarlane Aviation; Baldwin City (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

On-the-job training

Job summary

McFarlane Aviation in Baldwin City, KS is seeking a Customer Service Representative who thrives in a fast-paced environment and enjoys building strong relationships with customers. You will manage orders from entry to completion, provide timely support, and coordinate with internal teams to ensure accurate fulfillment.

The role emphasizes clear communication, attention to detail, and proficiency with standard office software.

Qualifications

• Previous customer service or order management experience preferred.
• Strong relationship-building and communication skills.
• Experience with cloud-based order entry systems and ERP platforms preferred.

Responsibilities

• Build and maintain strong relationships with customers.
• Serve as primary contact for questions and order updates.
• Enter orders accurately and manage orders through completion.
• Listen to customer needs and provide timely support.
• Collaborate with internal departments to fulfill orders.

Skills

Relationship-building

Communication skills

Microsoft Office

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

ERP platforms

Cloud-based order entry systems

Job description

McFarlane Aviation in Baldwin City, KS is seeking a Customer Service Representative who thrives in a fast-paced environment and enjoys building strong relationships with customers. You will manage orders from entry to completion, provide timely support, and coordinate with internal teams to ensure accurate fulfillment.

The role emphasizes clear communication, attention to detail, and proficiency with standard office software.