Aviation Customer Success & Operations Coordinator

GA Telesis, LLC; Fort Lauderdale (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

GA Telesis in Fort Lauderdale, FL is seeking a Customer Service Representative to join on-site and support customer service, sales, production coordination, and redelivery activities. You will report to the Customer Service Manager and work with multiple departments to ensure smooth operations.

The ideal candidate has exceptional communication and analytical skills and is a goal-oriented team player, with the role based on-site in Fort Lauderdale. Eligibility note: Only U.S.

Qualifications

• High School Diploma or Technical school required.
• Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Strong communication and analytical skills; process-oriented and organized.
• Ability to generate inventory and revenue forecasts.
• Must be able to multi-task and prioritize tasks independently.

Responsibilities

• Monitor, update, follow up and process all exchange agreements and materials with multiple departments.
• Input and confirm data such as process, part numbers, traceability, condition, and delivery for each part.
• Ensure exchange agreements are provided and compliance is verified before the transaction is completed.
• Ensure timely communication and feedback on exchange-related issues.
• Understand and execute the dropship process.
• Monitor all exchange-related billing and core unit due dates.
• Expedite the return of exchange units from repair and oversee exchange inventory FMV updates.
• Day-to-day internal customer support as needed.
• Perform other duties as assigned.

Skills

Communication

Analytical skills

Multi-tasking

Prioritization

Forecasting

Education

High School Diploma or Technical school Degree

Tools

Microsoft Office Suite

Job description

GA Telesis in Fort Lauderdale, FL is seeking a Customer Service Representative to join on-site and support customer service, sales, production coordination, and redelivery activities. You will report to the Customer Service Manager and work with multiple departments to ensure smooth operations.

The ideal candidate has exceptional communication and analytical skills and is a goal-oriented team player, with the role based on-site in Fort Lauderdale. Eligibility note: Only U.S.