Customer Service Representative

GA Telesis; Fort Lauderdale (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

GA Telesis in Fort Lauderdale, FL is seeking a Customer Service Representative to support customer service, sales support, production redelivery, and production coordination. Reporting to the Customer Service Manager, the role emphasizes clear communication and analytical skills.

The ideal candidate will be on-site in Fort Lauderdale, able to manage multiple tasks, coordinate with multiple departments, and ensure timely data input for parts, charges, and exchanges.

Qualifications

• High school diploma or technical school degree.
• Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Strong communication and analytical skills; organized and process-oriented.
• Ability to generate inventory and revenue forecasts.
• Ability to multi-task and prioritize tasks independently.

Responsibilities

• Monitor, update, follow up and process all exchange agreements and materials by working closely with multiple departments.
• Input and confirm data such as process, part numbers, traceability, condition, and delivery for each part.
• Ensure component exchange agreements are provided, and compliance is verified before the transaction is completed.
• Ensure timely communication and feedback on any exchange-related issues.
• Understand and execute the dropship process.
• Monitor all exchange-related billing and core unit due dates.
• Expedite the return of exchange units from repair and oversee exchange inventory FMV updates.
• Day-to-day internal customer support as needed.
• Perform other duties as assigned.

Skills

Communication

Analytical skills

Multitasking

Inventory forecasting

Education

High School Diploma or Technical School Degree

College degree in a relevant field

Tools

Microsoft Office Suite

Job description

GA Telesis

is a global leader providing integrated solutions to the aviation and aerospace industries, with a continuously expanding presence in new countries worldwide. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers. GA Telesis Ecosystem™ is a vast global network spanning 54 locations in 30 countries on six continents. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success.

Customer Service Representative

The Customer Service Representative will be reporting to the Customer Service Manager and focus mainly on customer service, sales support, production redelivery, and production coordination. The ideal candidate will have exceptional communication and analytical skills and will also be a goal-oriented team player. This role is based on-site in Fort Lauderdale, FL.

Important Notice: Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position.

Responsibilities

• Monitor, update, follow up and process all exchange agreements and materials by working closely with multiple departments.
• Input and confirm data such as process, part numbers, traceability, condition, and delivery for each part.
• Ensure component exchange agreements are provided, and compliance is verified before the transaction is completed.
• Ensure timely communication and feedback on any exchange-related issues.
• Understand and execute the dropship process.
• Monitor all exchange-related billing and core unit due dates.
• Expedite the return of exchange units from repair and oversee exchange inventory FMV updates.
• Day-to-day internal customer support as needed.
• Perform other duties as assigned.

Qualifications

• High School Diploma or Technical school Degree.
• Experience with Microsoft Office i.e. Excel, Word, PowerPoint, Outlook, and Teams.
• Strong communication and analytical skills, process-oriented and organized.
• Ability to generate inventory and revenue forecasts.
• Must be able to multi-task and prioritize tasks independently.

Preferred Qualifications

• College degree in a relevant field.
• Experience with Quantum, and Salesforce.
• Experience in Aviation Industry.

Check out how GA Telesis is "Intelligently Defining the FUTURE of Aviation and Aerospace" by following us on LinkedIn, Instagram, Facebook!