Aviation Customer Service Team Lead

Unifi Aviation, LLC; Lihue (HI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Hiring bonus

Benefits package (medical, dental, 401

Job summary

LIHAA | CUSTOMER SERVICE SUPERVISOR with a hiring bonus at Unifi Aviation, LLC Hawaii. Full-time, non-exempt, on-site positions offering shift coverage (AM and PM). Base pay rate starts at $22.00 per hour, with comprehensive benefits including medical, dental, 401(k), and paid time off.

Eligible for a hire/retention bonus after meeting eligibility requirements. Responsibilities include leading a team of customer service agents across arrivals, check-in, boarding, baggage services, and

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
• Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards.
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Education

High School diploma, GED or equivalent education

Job description

LIHAA | CUSTOMER SERVICE SUPERVISOR with a hiring bonus at Unifi Aviation, LLC Hawaii. Full-time, non-exempt, on-site positions offering shift coverage (AM and PM). Base pay rate starts at $22.00 per hour, with comprehensive benefits including medical, dental, 401(k), and paid time off.

Eligible for a hire/retention bonus after meeting eligibility requirements. Responsibilities include leading a team of customer service agents across arrivals, check-in, boarding, baggage services, and