Aviation Customer Service & Quotes Specialist (1st Shift)

HEICO; Highland Heights (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Excellent 401K plan

Medical, dental, life, and disability insurance

Job summary

A leading aviation company in Highland Heights, OH is seeking a full-time Customer Service Representative to join its Avionics team. This role focuses on processing customer quotes, handling inquiries, and ensuring customer satisfaction. The ideal candidate will have three years of experience in a related field and excellent communication skills. This position offers competitive compensation, medical benefits, and a strong 401K plan, ideal for someone looking to advance in their career.

Qualifications

• Three years’ experience required in related field.
• Proficient use of English grammar, spelling, and punctuation.
• Strong organizational skills and ability to multi-task.

Responsibilities

• Process quotes and handle pricing for repair orders.
• Email completed quotes and process warranty paperwork.
• Answer incoming calls and handle customer status requests.

Skills

Three years’ experience in related field

Proficient use of English grammar, spelling, and punctuation

Friendly telephone skills

Proficient use of Microsoft Office

Strong organizational skills

Ability to multi-task and prioritize

Ability to work in a team environment

Highly responsive to customer requirements

Flexibility in handling multiple tasks

Aviation related experience preferred

Excellent English communication skills

Ability to work in a fast-paced environment

Excellent attendance and positive attitude

Tools

Microsoft Office: Word, Excel, Outlook

Job description

A leading aviation company in Highland Heights, OH is seeking a full-time Customer Service Representative to join its Avionics team. This role focuses on processing customer quotes, handling inquiries, and ensuring customer satisfaction. The ideal candidate will have three years of experience in a related field and excellent communication skills. This position offers competitive compensation, medical benefits, and a strong 401K plan, ideal for someone looking to advance in their career.