Customer Service Representative - Inertial Aerospace

HEICO; Highland Heights (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Excellent 401K plan

Medical, dental, life, and disability insurance

Job summary

A leading aviation company in Highland Heights, OH is seeking a full-time Customer Service Representative to join its Avionics team. This role focuses on processing customer quotes, handling inquiries, and ensuring customer satisfaction. The ideal candidate will have three years of experience in a related field and excellent communication skills. This position offers competitive compensation, medical benefits, and a strong 401K plan, ideal for someone looking to advance in their career.

Qualifications

• Three years’ experience required in related field.
• Proficient use of English grammar, spelling, and punctuation.
• Strong organizational skills and ability to multi-task.
• Proficient use of Microsoft Office: Word, Excel, and Outlook.
• Strong organizational skills.
• Ability to multi‑task and prioritize as necessary.
• Ability to work in a team environment to meet required deadlines.
• Highly responsive to internal and external customer requirements, with a high attention for detail.
• Must work well with others and be flexible in handling multiple tasks.
• Aviation related experience preferred.
• Excellent English communication skills, both written and verbal.
• Ability to work in a fast‑paced environment.
• Excellent attendance and a positive attitude.

Responsibilities

• Process quotes and handle pricing for repair orders.
• Email completed quotes and process warranty paperwork.
• Answer incoming calls and handle customer status requests.
• Update Pentagon ERP with quote approvals when received.
• Process warranty paperwork and teardowns as per company policy.
• Ship and invoice as needed.
• Open work orders as needed.
• Answer incoming calls as needed.
• Handle expedite requests with Production Manager accordingly.
• Handle status requests as needed by the customer.
• Inform the CS Manager of issues or concerns that may be in the best interest of the company and/or the customer.
• Use email to send/receive quotes and customers’ correspondence.
• Any other tasks assigned by Management.

Skills

Three years’ experience in related field

Proficient use of English grammar, spelling, and punctuation

Friendly telephone skills

Proficient use of Microsoft Office

Strong organizational skills

Ability to multi-task and prioritize

Ability to work in a team environment

Highly responsive to customer requirements

Flexibility in handling multiple tasks

Aviation related experience preferred

Excellent English communication skills

Ability to work in a fast-paced environment

Excellent attendance and positive attitude

Tools

Microsoft Office: Word, Excel, Outlook

Job description

Inertial Aerospace a HEICO Company (NYSE: HEI, HEI-A) is hiring a full‑time Customer Service Representative to join our Avionics team. This position will be located at our Highland Heights, OH Facility and will be a 1st shift position. Inertial Aerospace has decades of experience in the aviation industry and continues to be the leader in the Repair of Inertial Navigation Equipment. The company was acquired by HEICO Corporation in 2001 and continues to play a critical role within the industry known for its innovation.

The Customer Service Representative (CSR) plays a critical role within the operation of the company. The CSR acts as the liaison between the customer and Inertial’s operations team. A friendly voice, willingness to help, and swift response to questions are crucial to the success of this position and the success of IAS. This role will directly report to the Customer Service Manager.

Job Description

• Process quotes on a daily basis as needed.
• Handle pricing and quoting of repair orders to the customers and make necessary calls for any special requests as needed.
• Email completed quotes to customers for approval.
• Update Pentagon (ERP System) and file quote approvals when received.
• Process warranty paperwork and teardowns as per company policy.
• Ship and Invoice as needed.
• Open work orders as needed.
• Answer incoming calls as needed.
• Handle expedite requests and refer to the Production Manager accordingly.
• Handle status requests as needed by the customer.
• Inform the CS Manager of any issues or concerns that may be in the best interest of the company and/or the customer.
• Use of email to send/receive quotes and customers’ correspondence.
• Any other tasks assigned by Management.

Skills required

• Three (3) years’ experience required in related field.
• Proficient use of English grammar, spelling, and punctuation.
• Friendly telephone skills, with a professional use of language.
• Proficient use of Microsoft Office: Word, Excel, and Outlook.
• Strong organizational skills.
• Ability to multi‑task and prioritize as necessary.
• Ability to work in a team environment to meet required deadlines.
• Highly responsive to internal and external customer requirements, with a high attention for detail.
• Must work well with others and be flexible in handling multiple tasks.
• Aviation related experience preferred.
• Excellent English communication skills, both written and verbal.
• Ability to work in a fast‑paced environment.
• Excellent attendance and a positive attitude.

This is a great position for someone who loves challenges, a chance to learn an exciting business, and looking for an opportunity to advance in a successful company. HEICO Corporation offers competitive compensation, an excellent 401K plan, and medical, dental, life, and disability insurance.