Aviation Customer Service Pro - MRO & Logistics

Precision Aviation Group; Uxbridge (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits after 30 days

Medical plans (4 options)

Dental plans

Vision plans

Life insurance (company paid)

Disability (short & long-term)

401k with company match

Paid holidays (9)

Vacation and PTO

Job summary

Aviation Welding Technologies, LLC in Uxbridge, MA is seeking a Customer Service Representative to act as the primary contact for customer inquiries and order coordination. The role involves reviewing orders to meet negotiated requirements and coordinating with production to align schedules and quotes.

Candidates should have at least 1 year of customer service experience, with a preference for aviation or manufacturing backgrounds.

Qualifications

• Minimum 1 year of customer service experience.
• Preference for experience in aviation or manufacturing environments.
• Strong communication and coordination skills.

Responsibilities

• Function as primary focal point of contact for assigned customer inquiries.
• Review customer requirements and ensure orders are processed per negotiated terms.
• Coordinate demand scheduling with Production Management.
• Develop quotes based on inspection details.
• Manage customer database and maintain records.
• Provide proactive order status updates throughout production.

Skills

Customer service

Education

High school diploma

College degree in business (preferred)

Job description

Aviation Welding Technologies, LLC in Uxbridge, MA is seeking a Customer Service Representative to act as the primary contact for customer inquiries and order coordination. The role involves reviewing orders to meet negotiated requirements and coordinating with production to align schedules and quotes.

Candidates should have at least 1 year of customer service experience, with a preference for aviation or manufacturing backgrounds.