Aviation Customer Support Specialist

McFarlane Aviation; Baldwin City (KS); On-site; USD 38,000 - 46,000; Full time

Job summary

McFarlane Aviation in Baldwin City, KS is seeking a Customer Service Representative who builds strong client relationships, handles order entry, and provides timely support from initial contact to completion. You will work with our Customer Service team to answer questions, update orders, coordinate with internal departments, and ensure accurate records while adhering to aviation standards.

Strong communication, problem-solving, and computer skills are essential for success in a fast-paced

Qualifications

• Previous customer service, order management, or related experience preferred.
• Strong relationship-building and communication skills.
• Experience with cloud-based order entry systems and ERP platforms preferred.
• Ability to manage multiple customer accounts and priorities.
• Strong problem-solving and troubleshooting skills.
• Sound judgment and decision-making abilities.
• Strong phone and computer skills.
• Proficiency in Microsoft Office.
• Excellent written and verbal communication.
• Strong organizational and time-management skills.
• Ability to work collaboratively within a team.
• Ability to work independently.
• Strong attention to detail.

Responsibilities

• Build and maintain strong working relationships with customers.
• Serve as a primary point of contact for customer questions, order updates, and support needs.
• Perform accurate order entry and manage customer orders through completion.
• Listen carefully to customer needs and provide timely, knowledgeable support.
• Troubleshoot, prioritize, and resolve customer concerns in an efficient manner.
• Use sound judgment and decision-making skills to ensure customer satisfaction.
• Collaborate with internal departments to support order fulfillment and customer requests.
• Gather and record information to support customer service, marketing, and accounting functions.
• Follow aviation standards, department workflows, and quality requirements to ensure accuracy and compliance.
• Support additional projects and responsibilities as assigned.

Skills

Customer service

Communication

ERP systems

Order entry

Microsoft Office

Teamwork

Attention to detail

Multitasking

Problem solving

Phone skills

Education

High school diploma or equivalent

Tools

ERP platforms

Cloud-based order entry

Job description

McFarlane Aviation in Baldwin City, KS is seeking a Customer Service Representative who builds strong client relationships, handles order entry, and provides timely support from initial contact to completion. You will work with our Customer Service team to answer questions, update orders, coordinate with internal departments, and ensure accurate records while adhering to aviation standards.

Strong communication, problem-solving, and computer skills are essential for success in a fast-paced