Aviation Customer Service Manager - Lead & Grow Teams

Atlantic Aviation FBO Services, Inc.; Hailey (ID); On-site; USD 55,000 - 75,000; Full time

Job summary

Atlantic Aviation FBO Services, Inc. in Hailey, Idaho is seeking a proactive Customer Service Manager to oversee CSR teams, ensure peak service quality, and drive customer relations for corporate aviation clients.

The role emphasizes staff coaching, scheduling, performance reviews, and collaboration with Operations leadership to meet safety and service standards while promoting upselling and efficient workflows.

Qualifications

• Bachelor's degree in related field, or equivalent combination of training and experience.
• Minimum of 18 years of age.
• Previous customer service experience.
• Excellent communication skills, both written and oral.
• Good organizational skills.
• Must maintain a valid state driver's license.
• Ability to comprehend and perform basic math calculations with minimal errors.
• Proficiency in use of MS Office applications including Word, Excel and Outlook.
• Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.

Responsibilities

• Directly supervise Customer Service staff as relates to adherence to uniform program, general appearance, proper radio and phone procedures and all other policies and procedures.
• Train, coach, evaluate, and develop subordinate staff in accordance with established procedures.
• Develop and maintain customer relationships. Encourage upselling of fuel to all customers and maintenance and adherence to all customer service polices and procedures.
• Organize periodic departmental meetings and design other communication flows between staff and management.
• Manage CSR work schedules and recommend appropriate staffing levels to the Operations Manager or General Manager.
• Conduct performance reviews of Customer Service staff on a probationary and annual schedule; exercising praise and disciplinary action when necessary.
• Assist in recruiting and interviewing for CSR positions.
• Assist in sales initiatives.

Skills

Customer service

Communication skills

Organizational skills

MS Office

Education

Bachelor’s degree

Tools

MS Office

Job description

Atlantic Aviation FBO Services, Inc. in Hailey, Idaho is seeking a proactive Customer Service Manager to oversee CSR teams, ensure peak service quality, and drive customer relations for corporate aviation clients.

The role emphasizes staff coaching, scheduling, performance reviews, and collaboration with Operations leadership to meet safety and service standards while promoting upselling and efficient workflows.