Aviation Customer Service Manager — Lead & Grow

Atlantic Aviation FBO Services, Inc.; Aspen (CO); Sur place; USD 80 000 - 86 000; Plein temps

Avantages offerts par ce poste

Housing allowance

Résumé du poste

Atlantic Aviation FBO Services, Inc. in Aspen, CO is seeking a Customer Service Manager to oversee CS staff, ensure top-tier service, and foster strong client relationships with corporate flight departments.

You will direct scheduling, performance reviews, and staff development while supporting sales initiatives and adherence to company policies. The role requires a Bachelor's degree or equivalent experience, 18+ years of age, excellent communication, and solid organizational skills.

Qualifications

• Bachelor's degree in related field, or equivalent combination of training and experience.
• Minimum of 18 years of age.
• Previous customer service experience.
• Excellent communication skills, both written and oral.
• Good organizational skills.
• Must maintain a valid state driver's license.
• Ability to comprehend and perform basic math calculations with minimal errors.
• Proficiency in use of MS Office applications including Word, Excel and Outlook.
• Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.

Responsabilités

• Directly supervise Customer Service staff as relates to adherence to uniform program, general appearance, proper radio and phone procedures and all other policies and procedures.
• Train, coach, evaluate, and develop subordinate staff in accordance with established procedures.
• Develop and maintain customer relationships. Encourage upselling of fuel to all customers and maintenance and adherence to all customer service polices and procedures. Organize periodic departmental meetings and design other communication flows between staff and management.
• Manage CSR work schedules and recommend appropriate staffing levels to the Operations Manager or General Manager.
• Conduct performance reviews of Customer Service staff on a probationary and annual schedule; exercising praise and disciplinary action when necessary.
• Assist in recruiting and interviewing for CSR positions.
• Assist in sales initiatives.

Connaissances

Customer service

Communication

Organizational skills

Mathematical calculations

Driver's license

Formation

Bachelor's degree

Outils

MS Office

Description du poste

Atlantic Aviation FBO Services, Inc. in Aspen, CO is seeking a Customer Service Manager to oversee CS staff, ensure top-tier service, and foster strong client relationships with corporate flight departments.

You will direct scheduling, performance reviews, and staff development while supporting sales initiatives and adherence to company policies. The role requires a Bachelor's degree or equivalent experience, 18+ years of age, excellent communication, and solid organizational skills.