Aviation FBO Service Operations Leader

Modern Aviation; Englewood (CO); Sur place; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Matching

Paid Time Off

Holidays

Voluntary Benefits

Résumé du poste

Modern Aviation is seeking a Customer Service Manager to lead the FBO Customer Service Team, partnering with the General Manager and Line Service leadership to deliver a safe, professional, and seamless customer experience. You will oversee daily operations, coaching, staffing, safety, and service quality while driving customer satisfaction and retention.

The role requires strong leadership, aviation industry knowledge, and the ability to balance service delivery with regulatory compliance and

Qualifications

• Bachelor's degree or five years of related experience or an equivalent combination of education and experience.
• People leadership or supervisory experience.
• Experience in the aviation industry; FBO preferred.
• Proficiency with Microsoft Office and standard business systems; X1 preferred.
• Strong verbal, written, and interpersonal communication skills.
• Valid driver's license.

Responsabilités

• Lead daily customer service activities to ensure consistent, professional, and timely service delivery.
• Serve as an active, visible leader during operations, including handling service recovery when necessary.
• Conduct shift briefings to align CSRs and supervisors on daily priorities, safety topics, and service expectations.
• Meet, greet, and assist customers with hotel accommodations, ground transportation, catering, and special service requests.
• Ensure adherence to company standards related to customer service, safety, and security.
• Support efforts to improve external customer satisfaction scores, including third party surveys and feedback tools.

Connaissances

People leadership

Supervisory experience

Aviation industry

MS Office

Communication skills

Driver's license

Formation

Bachelor's degree or equivalent

Description du poste

Modern Aviation is seeking a Customer Service Manager to lead the FBO Customer Service Team, partnering with the General Manager and Line Service leadership to deliver a safe, professional, and seamless customer experience. You will oversee daily operations, coaching, staffing, safety, and service quality while driving customer satisfaction and retention.

The role requires strong leadership, aviation industry knowledge, and the ability to balance service delivery with regulatory compliance and