Aviation Client Experience Manager

Atlantic Aviation FBO Services, Inc.; Virginia (MN); On-site; USD 52,000 - 68,000; Full time

Job summary

Atlantic Aviation FBO Services, Inc. in Dulles, VA is seeking a Client Relations Manager to curate exceptional customer experiences and drive growth across our FBO network.

You will foster relationships with customers and local aviation partners, coordinate service requests, and help deliver a luxurious, consistent guest experience. The role requires strong communication, hospitality standards, and the ability to manage multiple priorities while promoting brand visibility at events and

Qualifications

• High school graduation.
• Valid State Driver's license and minimum of 18 years of age.
• Minimum of 2 years' experience in Customer Service or hospitality.
• Proficiency in Microsoft Office Suite.
• Maintain confidentiality.
• Ability to multitask and prioritize tasks.
• Problem-solving and decision-making skills.
• Strong interpersonal and communication skills, both written and oral.
• Good organizational skills.
• Ability to comprehend and perform basic math calculations with minimal errors.
• Flexible work schedule may include overtime, nights, weekends, holidays, and being on call.
• Aviation industry knowledge (preferred).

Responsibilities

• Provide a seamless and luxurious experience for all customers and crew members.
• Greet and assist customers and crew promptly and courteously.
• Offer personalized service, including refreshments, snacks, and special requests.
• Resolve customer issues efficiently and effectively, ensuring satisfaction.
• Maintain a clean and inviting lobby environment.
• Promote Atlantic Aviation's network and services to customers and crew.
• Identify potential sales opportunities and collaborate with the Sales and Customer Experience team to close deals.
• Participate in marketing campaigns and events to increase brand visibility.
• Collect and analyze customer data to identify trends and opportunities.
• Develop and maintain strong relationships with key customers and future customers.
• Coordinate with various departments to ensure smooth operations.
• Manage inventory of promotional items and amenities.
• Plan and execute community events and tenant appreciation activities.
• Build strong relationships with local businesses and organizations.
• Attend industry events to network with customers and peers and stay updated on industry trends.
• Assist with training new employees in company culture, hospitality standards, and operational procedures.
• Share best practices and knowledge with team members across the network to foster a positive work environment.
• Assist with special events and peak periods outside of their home base which may involve traveling to other Atlantic Aviation locations.
• Provide support to other locations as needed to ensure consistent service delivery.
• Deliver strong quarterly sales performance.

Skills

Customer service

Interpersonal skills

Multitasking

Problem solving

Organizational skills

Confidentiality

Flexibility

Aviation knowledge

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Atlantic Aviation FBO Services, Inc. in Dulles, VA is seeking a Client Relations Manager to curate exceptional customer experiences and drive growth across our FBO network.

You will foster relationships with customers and local aviation partners, coordinate service requests, and help deliver a luxurious, consistent guest experience. The role requires strong communication, hospitality standards, and the ability to manage multiple priorities while promoting brand visibility at events and