Aviation Customer Service Lead: Mentor & Grow Team

PrimeFlight Aviation Services; Cleveland (OH); On-site; USD 36,000 - 38,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services is seeking a Customer Service Agent Lead to supervise a team of agents ensuring excellent passenger service at the airport. You will oversee check-in, boarding coordination, and issue resolution while maintaining compliance with airline policies and safety regulations.

You will train and develop agents, monitor performance, and collaborate with airport departments to optimize passenger services.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States.
• FAA/RAIC/TSA clearances or Port Authority credentials as applicable.
• English communication skills (reading, writing, speaking).
• At least 1 year of experience as a Customer Service Agent.
• Ability to access and interpret information on IPads/Tablets, Computers, and Mobile Devices.
• Willingness to work flexible shifts including nights, weekends and holidays.
• Pass a background check and drug screen.

Responsibilities

• Supervise and lead a team of customer service agents to provide high-quality passenger service.
• Train and mentor new agents on protocols and airport procedures.
• Coordinate staff schedules to ensure adequate coverage at all times.
• Monitor team performance and provide constructive feedback.

Skills

Customer service

Job description

PrimeFlight Aviation Services is seeking a Customer Service Agent Lead to supervise a team of agents ensuring excellent passenger service at the airport. You will oversee check-in, boarding coordination, and issue resolution while maintaining compliance with airline policies and safety regulations.

You will train and develop agents, monitor performance, and collaborate with airport departments to optimize passenger services.