Aviation Customer Experience Supervisor

Unifi Aviation, LLC; Fargo (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay

Full-time starts at 30 hours/week

Paid time off

Medical, Dental and Vision Insurance

401k

Discounts and wellness programs

Job summary

Unifi Aviation, LLC in Fargo, ND is seeking a Supervising Passenger Service Agent to lead a team of agents and deliver outstanding service across arrivals, ticketing, check-in, boarding, baggage handling, and guest inquiries.

The role requires a friendly approach, attention to safety and company policies, and the ability to coordinate with gate and ramp teams. Full-time position with shifts, weekends, and benefits included.

Qualifications

• High School diploma or GED required; ability to obtain airport/state credentials as needed.
• Experience in passenger service or airline ground handling is preferred.

Responsibilities

• Lead a team of agents in customer service duties across arrivals, ticketing, check-in including boarding.
• Assist passengers with a friendly welcome and support for those with special needs.
• Operate a computerized system for ticketing, check-in, boarding, and baggage services.
• Ensure safety and compliance with Unifi policies and applicable laws.

Skills

Customer service

Team leadership

Conflict resolution

Education

High School diploma or GED

Job description

Unifi Aviation, LLC in Fargo, ND is seeking a Supervising Passenger Service Agent to lead a team of agents and deliver outstanding service across arrivals, ticketing, check-in, boarding, baggage handling, and guest inquiries.

The role requires a friendly approach, attention to safety and company policies, and the ability to coordinate with gate and ramp teams. Full-time position with shifts, weekends, and benefits included.