Aviation Customer Experience Specialist

RR INVESTMENTS INC; Addison (TX); On-site; USD 28,000 - 55,000; Full time

Job summary

Million Air Dallas in Addison, TX is seeking a Customer Service Specialist I to provide a seamless, high-quality experience for arrivals and departures. You will greet guests, coordinate services, handle inquiries, and support aviation operations in a fast-paced setting.

The role emphasizes hospitality, teamwork, and attention to detail, with eligibility for hours that accommodate nights, weekends, and holidays as needed.

Qualifications

• Prior customer service experience preferred; hospitality or aviation experience a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Greet customers, crew, and passengers in a professional and welcoming manner.
• Respond to inquiries via phone, email, and in person interactions.
• Coordinate service needs for aircraft arrivals and departures.
• Receive and document arrival/departure information accurately.
• Process transactions including invoicing and payments.

Skills

Communication skills

Multitasking

Customer service

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Million Air Dallas in Addison, TX is seeking a Customer Service Specialist I to provide a seamless, high-quality experience for arrivals and departures. You will greet guests, coordinate services, handle inquiries, and support aviation operations in a fast-paced setting.

The role emphasizes hospitality, teamwork, and attention to detail, with eligibility for hours that accommodate nights, weekends, and holidays as needed.