Customer Service Specialist

RR INVESTMENTS INC; Addison (TX); On-site; USD 28,000 - 55,000; Full time

Job summary

Million Air Dallas in Addison, TX is seeking a Customer Service Specialist I to provide a seamless, high-quality experience for arrivals and departures. You will greet guests, coordinate services, handle inquiries, and support aviation operations in a fast-paced setting.

The role emphasizes hospitality, teamwork, and attention to detail, with eligibility for hours that accommodate nights, weekends, and holidays as needed.

Qualifications

• Prior customer service experience preferred; hospitality or aviation experience a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Greet customers, crew, and passengers in a professional and welcoming manner.
• Respond to inquiries via phone, email, and in person interactions.
• Coordinate service needs for aircraft arrivals and departures.
• Receive and document arrival/departure information accurately.
• Process transactions including invoicing and payments.

Skills

Communication skills

Multitasking

Customer service

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Details

Job Location: Addison, TX 75001

Position Type: Full Time

Education Level: Not Specified

Salary Range: $20.00 - $40.00 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Customer Service

Join the Million Air Dallas Team

At Million Air Dallas, our success is driven by our team members and their commitment to service. As a premier private aviation destination, we take pride in creating a professional, service-focused environment built on safety, integrity, knowledge, enthusiasm, and service. Our goal is to exceed customer expectations and provide a seamless, high-quality experience through every interaction.

Purpose of Position

The Customer Service Specialist I serves as a front-line point of contact for customers, crew, and passengers, ensuring a smooth, professional, and high-quality experience for all arrivals and departures.

This role supports customer service operations by coordinating services, responding to requests, and maintaining a high standard of hospitality. The position works closely with Line Service and other departments to ensure services are delivered accurately and efficiently in a fast-paced environment.

QualificationsTasks and Responsibilities

• Support a service environment focused on safety, efficiency, and exceeding customer expectations
• Greet customers, crew, and passengers in a professional and welcoming manner
• Respond to customer inquiries via phone, email, and in person interactions in a timely and professional manner
• Coordinate customer service needs associated with aircraft arrivals and departures
• Receive and document aircraft arrival and departure information accurately
• Prepare and manage arrival requests, including aircraft, crew, and passenger service needs
• Coordinate services such as fuel, hangar, towing, lavatory, water, GPU, and other support needs
• Provide concierge services including hotel, transportation, and catering arrangements
• Assist customers with luggage, pets, and other service needs
• Prepare and present amenities and hospitality offerings
• Maintain awareness of aircraft activity and support operational flow
• Accurately process transactions, including invoicing and payments
• Maintain accurate records of customer interactions and services provided
• Identify and resolve customer concerns, escalating when appropriate
• Collaborate with Line Service and other departments to ensure service delivery
• Maintain clean, organized, and professional customer-facing areas
• Manage multiple requests while maintaining professionalism
• Participate in shift pass-downs and communicate relevant updates
• Follow company policies, procedures, and service standards
• Participate in training and development opportunities
• Contribute to a positive team environment
• Perform other duties as assigned

Note: It is not possible to list all required job duties in this description. Additional duties may be assigned based on operational needs.

Education

High School Diploma or equivalent

Core Competencies

• Safety
• Knowledge
• Integrity
• Enthusiasm
• Service

Knowledge, Skills, Abilities, and Other (KSAOs)

• Prior customer service experience preferred; hospitality or aviation experience a plus
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to problem solve and handle customer concerns professionally
• Proficiency in Microsoft Office and ability to learn company systems
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Ability to stand for extended periods, lift 25 lbs., and work in indoor and outdoor environments