Aviation Customer Experience Agent

handwerker; Cahokia, Northern (IL, KY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401(k) matching

Health savings account

Flexible spending accounts

Job summary

Jet Aviation is seeking a Customer Service Agent to be the friendly face for passengers and crew at our FBO, handling service requests, questions, feedback, and delivering seamless, welcoming experiences from arrival to departure.

Ideal candidates have 1-2 years in an FBO or customer service, a High School Diploma/GED, proficient English, and the ability to stay calm under pressure while delivering exceptional service and maintaining a team-oriented mindset.

Qualifications

• 1-2 years of experience in an FBO or customer service-related field (hospitality experience preferred).
• High School Diploma/GED or equivalent required.
• Proficient English language and communication skills.
• Ability to remain calm and effective under pressure.
• Strong customer orientation and excellent multi-tasking abilities.
• Flexibility to work shifts and adapt to changing schedules.
• Ability to work in various weather conditions and meet minimum physical requirements.
• Team- oriented mindset with a passion for delivering outstanding service.
• Must obtain an Airport ID Badge within 30 days of employment.
• Personal values aligned with Jet Aviation’s core values (Trust, Honesty, Alignment, Transparency).

Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquiries, service requests, suggestions and complaints in a warm and respectful manner.
• Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations.
• Perform generalist duties within the Customer Support/ Operations function.
• Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
• Recommend and implement programs to support customer needs.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
• Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Skills

Customer service

English proficiency

Communication skills

Ability to multi-task

Team-oriented

Flexibility with shifts

Education

High School Diploma/GED

Job description

Jet Aviation is seeking a Customer Service Agent to be the friendly face for passengers and crew at our FBO, handling service requests, questions, feedback, and delivering seamless, welcoming experiences from arrival to departure.

Ideal candidates have 1-2 years in an FBO or customer service, a High School Diploma/GED, proficient English, and the ability to stay calm under pressure while delivering exceptional service and maintaining a team-oriented mindset.