Aviation FBO Customer Experience Agent

Jet Aviation; Carolina (NC); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Base hourly pay

Overtime paid over 40 hours

Holiday pay

401(k) matching

Job summary

Jet Aviation in Carolina, PR, US, 00983, is seeking a Customer Service Agent for its FBO operation. You will greet passengers and crew, handle service requests and questions, and contribute to a seamless customer experience from arrival to departure.

The role requires 1–2 years of related experience, good English communication, and flexibility to work a dynamic schedule in a fast-paced environment. A valid driver's license is required.

Qualifications

• 1-2 years of experience in an FBO or customer service-related field.
• Proficient English language communication skills.
• Ability to remain calm under pressure.
• Strong customer orientation and multi-tasking abilities.

Responsibilities

• Deliver exceptional service to customers and address requests in a warm, respectful manner.
• Resolve inquiries and complaints efficiently while de-escalating tense situations.
• Assist customers with arrangements for hotels, transportation, and vendor services.
• Ensure compliance with airport and Jet Aviation policies.

Skills

Customer service

English proficiency

Communication skills

Team oriented

Flexibility

Driver's license

Education

High School Diploma/GED

Job description

Jet Aviation in Carolina, PR, US, 00983, is seeking a Customer Service Agent for its FBO operation. You will greet passengers and crew, handle service requests and questions, and contribute to a seamless customer experience from arrival to departure.

The role requires 1–2 years of related experience, good English communication, and flexibility to work a dynamic schedule in a fast-paced environment. A valid driver's license is required.