Aviation Customer Experience Specialist

Jet Aviation; Scottsdale (AZ); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Overtime pay

Paid time off

Floating holidays

401(k) match

Employee discounts

Job summary

Jet Aviation Scottsdale is seeking a Customer Service Agent to serve passengers and crew from arrival to departure, delivering warm, professional service and handling bookings, inquiries, and requests.

The role requires 1–2 years in FBO or hospitality, HS diploma, strong English, and the ability to stay calm under pressure. You will work a flexible schedule, support crews with hotels and transport, and uphold Jet Aviation safety and service standards.

Qualifications

• 1–2 years of experience in an FBO or customer service-related field (hospitality preferred).
• High School Diploma/GED or equivalent required.
• Proficient English language and communication skills.
• Ability to remain calm and effective under pressure.
• Strong customer orientation and excellent multi-tasking abilities.
• Flexibility to work shifts and adapt to changing schedules.
• Must obtain an Airport ID Badge within 30 days of employment.

Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquiries, service requests, suggestions and complaints in a warm and respectful manner.
• Resolve customer inquiries and complaints efficiently and fairly, while de-escalating tense situations.
• Perform generalist duties within the Customer Support/ Operations function.
• Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
• Recommend and implement programs to support customer needs.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
• Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Skills

English proficiency

Communication skills

Customer service

Multi-tasking

Education

High School Diploma/GED

Job description

Jet Aviation Scottsdale is seeking a Customer Service Agent to serve passengers and crew from arrival to departure, delivering warm, professional service and handling bookings, inquiries, and requests.

The role requires 1–2 years in FBO or hospitality, HS diploma, strong English, and the ability to stay calm under pressure. You will work a flexible schedule, support crews with hotels and transport, and uphold Jet Aviation safety and service standards.