Aviation Customer Concierge — Frontline Service Pro

RR INVESTMENTS INC; Addison (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Million Air Dallas is seeking a Customer Service Specialist I to be the front-line contact for customers, crew, and passengers, ensuring a smooth, professional, and high-quality experience for all arrivals and departures.

You will greet guests, coordinate services, process transactions, and collaborate with multiple teams to support safety, efficiency, and outstanding service in a dynamic aviation environment.

Qualifications

• Prior customer service experience preferred; hospitality or aviation experience a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to problem solve and handle customer concerns professionally.
• Proficiency in Microsoft Office and ability to learn company systems.
• Ability to stand for extended periods, lift 25 lbs., and work in indoor and outdoor environments.

Responsibilities

• Greet customers, crew, and passengers in a professional and welcoming manner.
• Respond to customer inquiries via phone, email, and in person interactions.
• Coordinate customer service needs for aircraft arrivals and departures.
• Receive and document arrival and departure information accurately.
• Prepare and manage arrival requests, including aircraft, crew, and passenger service needs.
• Coordinate services such as fuel, hangar, towing, lavatory, water, GPU, and other support needs.
• Provide concierge services including hotel, transportation, and catering arrangements.
• Assist customers with luggage, pets, and other service needs.
• Maintain awareness of aircraft activity and support operational flow.
• Accurately process transactions, including invoicing and payments.
• Maintain records of customer interactions and services provided.
• Collaborate with Line Service and other departments to ensure service delivery.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Teamwork

Flexibility

Learning abilities

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Million Air Dallas is seeking a Customer Service Specialist I to be the front-line contact for customers, crew, and passengers, ensuring a smooth, professional, and high-quality experience for all arrivals and departures.

You will greet guests, coordinate services, process transactions, and collaborate with multiple teams to support safety, efficiency, and outstanding service in a dynamic aviation environment.