Aviation Account Manager & Partnerships

PrimeFlight; City of Syracuse (NY); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

PrimeFlight is seeking an Account Manager to maintain client relationships, manage accounts, and promote new business within the aviation services sector. You will ensure client satisfaction, handle payments, resolve issues, and support service or product selection.

The role emphasizes building partnerships, meeting KPIs and SOPs, and collaborating with sales to identify upsell opportunities while coordinating with internal teams for timely service delivery.

Qualifications

• 2 years of customer management or sales experience
• Knowledge of the aviation industry
• Excellent communication skills (reading, writing, speaking)
• Ability to use Microsoft Word, Excel, PowerPoint, Outlook
• Ability to access and interpret information in print and electronically

Responsabilités

• Develop and maintain strong relationships with clients, understanding their requirements and satisfaction
• Collaborate with clients to identify opportunities for service enhancements and provide solutions
• Coordinate with internal departments to ensure timely and effective delivery of services
• Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement
• Prepare and present regular reports to clients, summarizing service performance and recommendations
• Resolve client inquiries and issues promptly and professionally
• Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
• Ensure each position is covered and all contract requirements are met
• Assist with tip reporting, call out logs, passenger logs, and required forms
• Ensure staff on-boarding and on-the-job training for staff
• Communicate with airlines and other customers to provide exceptional customer service
• Ensure staff safety standards are met
• Counseling, coaching and participating in disciplinary actions
• Demonstrate regular attendance at job location
• Perform any additional duties as assigned by management

Connaissances

Customer management

Aviation industry knowledge

English communication

Bilingual English/Spanish

Description du poste

PrimeFlight is seeking an Account Manager to maintain client relationships, manage accounts, and promote new business within the aviation services sector. You will ensure client satisfaction, handle payments, resolve issues, and support service or product selection.

The role emphasizes building partnerships, meeting KPIs and SOPs, and collaborating with sales to identify upsell opportunities while coordinating with internal teams for timely service delivery.