Aviation Catering Concierge - Ground Support

Jet Aviation; Teterboro (NJ); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Base hourly pay + overtime

Paid time off

401(k) benefits

Employee discounts

Medical, Dental & Vision insurance

Paid sick time

Tuition reimbursement

Annual bonus up to 5%

Job summary

Jet Aviation in New Jersey is seeking a Ground Support Agent – Catering at the Teterboro FBO to deliver exceptional 5-star service to passengers and crews. You will coordinate catering orders from receipt to aircraft delivery, ensuring food safety, presentation, and efficient operations.

The ideal candidate has hospitality education or equivalent experience, strong communication, and the ability to thrive in a fast-paced environment.

Qualifications

• Associate degree in Hospitality or a related field, or 2–3 years of relevant experience.
• Experience in the aviation industry or a related field is preferred.
• Basic knowledge of computer skills such as MS Outlook, Word, PowerPoint and Excel.
• Ability to remain calm and perform effectively in a fast-paced, high-pressure environment.
• Demonstrated cultural awareness and sensitivity when working in diverse environments.
• Must have a valid driver’s license.
• Ability to obtain an airport ID badge within 30 days of employment.

Responsibilities

• Welcome and assist passengers and crew arriving at and departing from the FBO, providing exceptional 5-star service throughout the FBO, ramp, and street-side areas.
• Provide proactive, professional concierge-style service, respond to customer requests, and coordinate with internal teams to ensure a seamless customer experience.
• Receive, inspect, organize, and prepare catering items, beverages, equipment, and supplies according to flight requirements, client specifications, and quality standards.
• Prepare accurate, complete, properly presented, and clearly labeled catering orders for aircraft delivery.
• Coordinate timely delivery and pickup of catering orders, equipment, and service items to and from aircraft.
• Wash, label, organize, and properly store aircraft dishes, glassware, utensils, and reusable service items.
• Prepare and organize snacks, plants, flowers, and other specialty items based on customer, crew, and flight requirements.
• Coordinate customer requests and support internal teams to facilitate efficient arrivals, departures, and aircraft servicing.
• Maintain clean, organized, and sanitary catering, storage, FBO, and work areas.
• Follow all company, airport, FBO, food safety, sanitation, security, and operational safety procedures.
• Maintain knowledge of Jet Aviation services and offerings and communicate available services to customers as appropriate.
• Maintain knowledge of local and regional hotels, dining, transportation, entertainment, and events to support customer and concierge requests.
• Manage multiple catering orders and time-sensitive customer requests efficiently in a fast-paced, high-service environment.
• Communicate professionally with passengers, crew, flight departments, vendors, and internal teams to consistently meet service expectations.
• Maintain a professional appearance, positive attitude, and service-focused approach while representing the FBO and Jet Aviation.
• Work flexible hours, including nights, weekends, holidays, and varying shifts based on operational needs.

Skills

Customer service

Communication

Calm under pressure

Cultural awareness

Driver's license

Education

Associate degree in Hospitality or related field

Tools

MS Outlook

MS Word

MS PowerPoint

MS Excel

Job description

Jet Aviation in New Jersey is seeking a Ground Support Agent – Catering at the Teterboro FBO to deliver exceptional 5-star service to passengers and crews. You will coordinate catering orders from receipt to aircraft delivery, ensuring food safety, presentation, and efficient operations.

The ideal candidate has hospitality education or equivalent experience, strong communication, and the ability to thrive in a fast-paced environment.