Ground Support Agent- Catering

handwerker; Teterboro (NJ); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Jet Aviation in Teterboro, NJ, is seeking a Ground Support Agent – Catering to deliver 5-star service for aircraft catering and related items at our Fixed Base Operator (FBO). You will coordinate catering orders from receipt through delivery, ensuring presentation, safety, and efficiency.

The ideal candidate has hospitality experience, a related degree or equivalent experience, and can work in a fast-paced environment with a strong customer focus.

Qualifications

• Associate degree in Hospitality or 2-3 years of relevant experience or an equivalent combination of education and experience.
• Experience in aviation or hospitality is preferred.
• Basic computer skills: MS Word, PowerPoint and Excel.

Responsibilities

• Welcome and assist passengers and crew at the FBO, delivering exceptional service.
• Coordinate with internal teams to ensure a seamless customer experience.
• Prepare and organize catering items, beverages, equipment and supplies for flight requirements.
• Prepare accurate, clearly labeled catering orders for aircraft delivery.
• Coordinate timely delivery and pickup of catering orders and supplies.
• Maintain cleanliness and proper storage of dishes, glassware, and utensils.
• Support customer requests and facilitate efficient arrivals and departures.

Skills

Customer service

Teamwork

Communication

Calm under pressure

Driver's license

Education

Associate degree in Hospitality

2-3 years relevant experience

Tools

MS Word

PowerPoint

Excel

Job description

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Job Category: Fixed Base Operations (FBO)

Career Level: Graduate / Entry Level

Requisition Id: 6386

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

The Ground Support Agent – Catering is responsible for delivering exceptional 5-star service by ensuring the accurate, timely, and professional preparation and delivery of catering and related service items to aircraft at the Fixed Base Operator (FBO) in Teterboro, NJ. This role plays a critical part in creating a seamless and elevated experience for passengers and crew by coordinating catering orders from receipt through aircraft delivery while maintaining the highest standards of presentation, cleanliness, food safety, and operational efficiency.

The ideal candidate takes pride in delivering outstanding service, works effectively as part of a team, and consistently follows all food safety, sanitation, airport, FBO, and company procedures while contributing to a polished and welcoming customer experience.

• Associate degree in Hospitality or a related field, or 2-3 years of relevant experience, or an equivalent combination of education and experience.
• Experience in the aviation industry or a related field, such as hospitality, is preferred.
• Basic knowledge of computer skills such as MS Word, PowerPoint and Excel.
• Ability to remain calm and perform effectively in a fast-paced, high-pressure environment.
• Demonstrated cultural awareness and sensitivity when working in diverse environments.
• Must have a valid driver’s license.
• Strong personal values aligned with Jet Aviation’s core values of Trust, Honesty, Alignment, and Transparency.
• Ability to obtain an airport ID badge within30 daysof employment.

Main Responsibilities

• Welcome and assist passengers and crew arriving at and departing from the FBO, providing exceptional 5-star service throughout the FBO, ramp, and street-side areas.
• Provide proactive, professional concierge-style service, respond to customer requests, and coordinate with internal teams to ensure a seamless customer experience.
• Receive, inspect, organize, and prepare catering items, beverages, equipment, and supplies according to flight requirements, client specifications, and quality standards.
• Prepare accurate, complete, properly presented, and clearly labeled catering orders for aircraft delivery.
• Coordinate timely delivery and pickup of catering orders, equipment, and service items to and from aircraft.
• Wash, label, organize, and properly store aircraft dishes, glassware, utensils, and reusable service items.
• Prepare and organize snacks, plants, flowers, and other specialty items based on customer, crew, and flight requirements.
• Coordinate customer requests and support internal teams to facilitate efficient arrivals, departures, and aircraft servicing.
• Maintain clean, organized, and sanitary catering, storage, FBO, and work areas.
• Follow all company, airport, FBO, food safety, sanitation, security, and operational safety procedures.
• Maintain knowledge of Jet Aviation services and offerings and communicate available services to customers as appropriate.

Main Responsibilities Cont.

• Maintain knowledge of local and regional hotels, dining, transportation, entertainment, and events to support customer and concierge requests.
• Manage multiple catering orders and time-sensitive customer requests efficiently in a fast-paced, high-service environment.
• Communicate professionally with passengers, crew, flight departments, vendors, and internal teams to consistently meet service expectations.
• Maintain a professional appearance, positive attitude, and service-focused approach while representing the FBO and Jet Aviation.
• Work flexible hours, including nights, weekends, holidays, and varying shifts based on operational needs.

Work Schedule and Compensation

Aviation operates on a dynamic schedule-things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.

• We formally operate 24 hours daily, 7 days weekly.
• The 2nd shift (afternoon 3 pm - 11 pm) will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve.
• Training for this role is expected to last approximately 4-6 weeks. During the training period, hours may differ from the assigned shift listed based on operational and training needs. Once initial training is successfully completed, you will transition to the assigned shift.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $21 - 23 hourly which is equivalent to $43,000 - $47,000 annually, plus a performance-based bonus up to 5% of annual salary.

Full time employees can enjoy selections from a comprehensive benefit package that fuels your passions both inside and outside of work. You can expect a wide array of financial, insurance, continued education and other employee benefits and perks:

• Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts.
• Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employees only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.
• Performance Perks: Annual Merit Increase opportunity; annual bonus potential up to 5%.
• Continued Education Perks: Tuition Reimbursement for approved CE pursuits.

Physical Demands and Work Environment

The physical demands and work environment described below are representative of those an employee mayencounterwhile performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employeeis regularly required touse hands and fingers to handle, feel, and reach. The rolefrequentlyrequires standing, walking, and sitting, and may occasionally require climbing, balancing, kneeling, crouching, or crawling.

The employee mustfrequentlylift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds, including overhead. Specific vision abilitiesrequiredfor this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This position requires the ability to work in both upscale customer-facing areas and active operational environments. The employee may be exposed tomoderate to loudnoise levels, particularlyduringaircraftarrivals and departures. The role also involves frequent exposure to vibration and occasional fuel fumes.

Employees must be willing and able to work in all types of weather conditions. Hangar and ramp environments may involve exposure to extreme hot and cold temperatures depending on the season.

At Jet Aviation, we believe in selecting the best candidates through a comprehensive and thoughtful process. If you are selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As a part of our commitment to safety and security, our selected candidate must successfully pass pre-employment requirements before finalizing employment.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans