Aviation Baggage Drop Agent — Fast-Paced & Customer-Focused

PrimeFlight; Fort Lauderdale (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight in Fort Lauderdale is hiring a Baggage Drop Agent to support passengers with luggage check-in and to ensure a fast, accurate, and courteous baggage drop experience. You will verify travel documents, process bags in airline systems, and uphold safety and security standards in a busy airport environment.

We're seeking approachable team players with strong customer service skills who can explain baggage policies, assist with self-service kiosks, and collaborate with airport and airline

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in the United States.
• Ability to read, write, speak, and understand English.

Responsibilities

• Greet passengers at the baggage drop area and assist with luggage check-in
• Verify passenger tickets and travel documentation
• Ensure correct tagging and processing of each piece of luggage
• Explain baggage policies, including weight limits, restricted items, and special handling procedures
• Operate computer systems to process baggage and generate luggage tags
• Assist passengers with self-service kiosks, when needed
• Handle oversized, fragile, or special care baggage with attention to detail
• Coordinate with airline staff regarding special luggage handling requirements
• Maintain an organized and efficient baggage drop area
• Collaborate with security personnel to ensure all baggage meets safety standards
• Report baggage irregularities, discrepancies, or security concerns immediately
• Provide passengers with information regarding flight status, gate locations, and airport services
• Ensure a smooth and timely baggage handling process for all customers
• Follow all company, airline, and airport protocols related to baggage handling
• Stay informed about updates to baggage handling procedures and technologies
• Record and report baggage handling activities and daily passenger interactions in accordance with company and airport regulations
• Demonstrate strong problem-solving, customer service, interpersonal, and oral communication skills
• Perform any additional duties as assigned by management

Skills

Customer service

Communication

Interpersonal skills

Ability to work in fast-paced env

Job description

PrimeFlight in Fort Lauderdale is hiring a Baggage Drop Agent to support passengers with luggage check-in and to ensure a fast, accurate, and courteous baggage drop experience. You will verify travel documents, process bags in airline systems, and uphold safety and security standards in a busy airport environment.

We're seeking approachable team players with strong customer service skills who can explain baggage policies, assist with self-service kiosks, and collaborate with airport and airline