Airline Partnerships Account Lead

Forward Air Corporation; Chicago (IL); Remote; USD 72,000 - 88,000; Full time

Job summary

Forward Air Corporation is seeking an Account Manager - Airlines to lead strategic airline relationships, drive revenue growth, and ensure service excellence. You will partner with operations, pricing, and marketing teams to optimize cargo solutions and expand transportation lanes.

The role requires 3+ years in aviation or related fields, strong relationship and analytical skills, and willingness to travel for customer meetings.

Qualifications

• Undergraduate degree in Business, Aviation Management, Supply Chain or related field.
• 3+ years in aviation, transportation, or account management preferred.
• Understand airline cargo operations and logistics functions.
• Strong relationship management, analytics, communication, and problem solving.
• Experience with CRM and office tools; ability to travel.

Responsibilities

• Manage a portfolio of strategic airline accounts and serve as main contact.
• Develop and present Quarterly Business Reviews and growth plans.
• Monitor account performance, revenue trends, and retention risks.
• Identify expansion opportunities and coordinate cross-functional resources.
• Maintain accurate account plans and Salesforce data; support renewals.

Skills

Account management

Negotiation

Sales analytics

Cross-functional collaboration

Communication

Education

Bachelors in Business, Aviation, Logistics

Tools

Salesforce

Microsoft Excel

Microsoft PowerPoint

Team/Zoom/Webex

Job description

Forward Air Corporation is seeking an Account Manager - Airlines to lead strategic airline relationships, drive revenue growth, and ensure service excellence. You will partner with operations, pricing, and marketing teams to optimize cargo solutions and expand transportation lanes.

The role requires 3+ years in aviation or related fields, strong relationship and analytical skills, and willingness to travel for customer meetings.