Avaya Telephony Tech III - VoIP & PBX Specialist

Valleywise Health; Phoenix (AZ); On-site; USD 38,683 - 57,060; Full time

Job summary

Valleywise Health in Phoenix is seeking an IT Telecommunications Specialist to maintain and support the AVAYA network under the IT Service Delivery Manager. You will help plan and implement VoIP improvements while ensuring maximum uptime.

You will collaborate with the telecommunications engineering team and vendors, perform related network tasks, and participate in a 7x24 on-call rotation. A valid AZ driver license is required.

Qualifications

• Requires a high school diploma or GED; an Associate's degree or higher in IT preferred.
• Minimum two years' telecom hardware/software support experience, or an Associate's degree with one year experience.
• Experience with Avaya PBX, AVST voicemail, VoIP, ACD design, and related systems.
• Installation/maintenance/administration of Avaya and VoIP systems.
• Must have Arizona driver's license and fingerprint clearance card.

Responsibilities

• Maintain and support Valleywise Health AVAYA telecommunications network to ensure optimal up-time.
• Lead planning, implementation, and support for future VoIP improvements with telecom engineering.
• Provide general network support including security, routing, switching, and wireless.
• Coordinate with vendors to troubleshoot connectivity and collaborate with on-site telecom vendors.
• Document processes and participate in 7x24 on-call rotation.

Skills

Root cause analysis

VoIP expertise

IP telephony

Customer service

Communication skills

On-call readiness

Education

High school diploma or GED

Associate's degree or higher in IT

Tools

Avaya PBX

AVST voicemail

VoIP systems

Nurse Call systems

Job description

Valleywise Health in Phoenix is seeking an IT Telecommunications Specialist to maintain and support the AVAYA network under the IT Service Delivery Manager. You will help plan and implement VoIP improvements while ensuring maximum uptime.

You will collaborate with the telecommunications engineering team and vendors, perform related network tasks, and participate in a 7x24 on-call rotation. A valid AZ driver license is required.