Engineer III - Unified Communications

HonorHealth; Phoenix (AZ); Hybrid; USD 100,000 - 140,000; Full time

Job summary

HonorHealth is seeking a Unified Communications Engineer III to design, implement, and maintain our UC infrastructure. You will perform maintenance, project work, and installations while mentoring other staff.

The role emphasizes strong communication with stakeholders and adherence to IT governance and service levels. The position requires 6 years of UC technologies experience (8 years preferred) and Cisco/IP networking certifications.

Qualifications

• Bachelor's in Information Technology or Computer Science is required.
• Bachelor's in IT/CS is preferred.
• 6 years of Unified Communications technologies experience required.
• 8 years of Unified Communications experience preferred.

Responsibilities

• Analyze, design, install, administer, and maintain UC infrastructure.
• Perform operational tasks including maintenance, projects, and installations, with mentoring to staff.
• Provide proactive customer support and documentation, including knowledge base updates.
• Contribute to IT governance and project assignments to meet milestones.

Skills

VoIP engineering

UC systems

Customer relations

Project governance

Education

Bachelor's in Information Technology or Computer Science

4+ years related IT experience

Tools

IP Networking

VoIP

Job description

Primary City/State

Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category

IT Technology and Communications

Shift

Day

Department

IT Systems Operations

Monday-Friday, 8:00am-5:00pm

Hybrid

Must reside in Arizona

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well‑being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY

The Unified Communications Engineer III will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of our Unified Communications (UC) infrastructure. In addition, the Unified Communications Engineer III performs operational tasks, including scheduled maintenance, project work, and installation tasks, while providing guidance and mentoring of other Unified Communications staff

Essential Functions

• Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP. Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments. Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments. Analyze and record systemic problems and suggests methods of resolution. Consult, configure, setup, functional test and verify business requirements are meet. Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfaces Monitor and manage capacity of UC resources environments Develop and maintain a Unified Communications disaster recovery plan. Documents and submits new content to the knowledge base. Support on‑call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations.
• Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers. Build a positive working relationships with team members, managers & all departments. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
• Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization.
• Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

Education

• Bachelors in or 4 years' work related experience in Information Technology, Computer Science, or a related discipline Required
• Bachelors in Information Technology, Computer Science, or a related discipline Preferred

Experience

• 6 years in support experience of Unified Communications technologies Required
• 8 years in support experience of Unified Communications technologies Preferred

License and Certifications

• IP Networking, Voice Networking Required
• Cisco Certified Network Associate - Certification, Facilitation, CCDE, CCNA Collaboration CCIE Collaboration, CCIE Voice, CCNP Collaboration, ITIL Foundation and IP / Voice Communications Certified Technologist. Preferred

We're all in for your career.