SITEC - AV/VTC Technician- Hurlburt Field

Peraton; Mary Esther (FL); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking skilled AV/VTC Technicians to support critical operations for Special Operations Command. This role involves installing, configuring, and troubleshooting advanced audio-visual and video teleconferencing systems to ensure seamless communication for military operations. The ideal candidate will possess a strong background in AV/VTC hardware and software, along with exceptional problem-solving and customer service skills. Join a team dedicated to providing vital support to forces operating globally, and enjoy a dynamic work environment that may include shift work to meet mission needs. If you are passionate about technology and ready to make a difference, this opportunity is for you.

Qualifications

• Min 9 years experience with HS Diploma; 3 years with MS/MA.
• Must have DoD Top Secret clearance with SCI eligibility.

Responsibilities

• Install and configure desktop systems and AV equipment.
• Troubleshoot live VTC sessions and manage multiple VTC schedules.
• Provide remote support for deployed VTC endpoints.

Skills

Problem-solving skills

Customer service skills

AV/VTC hardware knowledge

Network connections knowledge

Crestron equipment configuration

Debugging VTC systems

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Master's Degree

Tools

Crestron Studio

AV equipment

VTC systems

Job description

Required qualifications:

• Min 9 years with HS Diploma, 7 years with AS/AA degree, 5 years with BS/BA, or 3 years with MS/MA
• A DoD Top Secret clearance w/ SCI eligibility is required
• At least three years of current experience designing, installing, and configuring integrated conference room A/V and VTC systems and experience in VTC endpoint maintenance.

Peraton requires Audio Visual/Video Teleconferencing (AV/VTC) Technicians to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad.

This position is located at Hurlburt Field, FL.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operates around the globe 24x7x365.

The AV/VTC Technician requires excellent problem-solving and customer service skills, as well as thorough knowledge of AV/VTC hardware, software, and network connections. VTC schedulers must have expertise in scheduling VTC sessions in VTC bridges, hands-on experience with debugging the interoperation of VTC bridges and end points, as well as experience setting up, maintaining, and troubleshooting AV equipment (displays, microphones, sound boards, etc.). Must have the ability to configure, test, and troubleshoot Crestron equipment. Proficient in Crestron Studio (the Crestron Application for fully customizable programming, GUI design, engraving, device set up, and configuration). A thorough understanding of video distribution using digital media driven technologies (NVX). The Senior AV/VTC Technician shall manage and provide day-to-day support for desktop VTC units.

Primary Duties:

• Install, configure, test, debug, and decommission desktop systems.
• Recommend lifecycle upgrades for desktop VTCs; implement approved upgrades upon procurement.
• Install and configure flat-panel displays, room-based VTC endpoints, projectors, and A/V equipment.
• Proactively monitor MCU VTC sessions to ensure seamless operation for end users.
• Troubleshoot, analyze, and isolate root causes of issues arising during live VTC sessions.
• Schedule, coordinate, and manage multiple simultaneous VTC sessions, VTC bridges, and Session Border Controls.
• Plan, install, configure, operate, maintain, secure, manage, repair, and update VTC components, including software updates, account management, and conference scheduling.
• Recommend annual VTC system upgrades and implement approved enhancements acquired by the Government.
• Continuously monitor VTC services for early detection of incidents, outages, or performance issues.
• Provide remote support for deployed VTC endpoints.
• Some positions may require shift work or a non-standard schedule to support the USSOCOM mission.